Chief Operations Officer

Thrive Behavioral Health•Warwick, RI

About The Position

Thrive Behavioral Health is a Certified Community Behavioral Health Clinic (CCBHC) offering mental health and substance use disorder services to community members regardless of insurance status or ability to pay. The Chief Operations Officer is a full-time, exempt member of the executive team responsible for the organization’s day-to-day operational functions and for aligning operations with its strategic goals. The COO leads operational teams, develops scalable processes, and optimizes systems to support organizational growth. The role partners with the CEO and executive team on strategy and works across departments to improve efficiency, allocate resources, manage budgets and risks, support technology adoption, and maintain service quality. The COO also leads operational change and helps scale services as demand grows. The position requires an advanced degree in a human service or related field and at least 10 years of successful leadership or management experience in a community behavioral health setting.

Requirements

Advanced degree in a human service or related field.
At least 10 years of successful leadership or management experience in a community behavioral health setting.
Strong working knowledge of budgeting, business development, and strategic planning for a nonprofit organization.
Senior leadership experience with a background in operations management, process optimization, technology integration, cross-functional collaboration, and change management.
Significant experience driving efficiency, profitability, and operational excellence in a fast-paced, growth-oriented environment.
Experience leading and managing diverse teams across various operational functions.
Excellent problem-solving, analytical, and decision-making skills, with the ability to drive results.
Valid driver’s license and automobile insurance meeting Rhode Island minimum standards, or the ability to obtain necessary transportation to perform the job responsibilities.

Responsibilities

Develop and execute Thrive’s operational strategy to drive growth, efficiency, and profitability.
Collaborate with the CEO and executive team to establish and implement long-term strategic objectives and priorities.
Align operational initiatives with the organization’s business goals and values.
Oversee the design, implementation, and continuous improvement of scalable operational processes.
Identify opportunities to streamline workflows, reduce costs, and improve productivity.
Establish operational performance metrics and KPIs, monitor results, and implement corrective actions as needed.
Lead and mentor cross-functional teams responsible for operations, maintenance, customer service, IT, and other operational functions.
Promote collaboration, accountability, and continuous improvement across departments.
Partner with department heads to meet operational needs and align resources with business priorities.
Ensure operational processes comply with legal, regulatory, and quality standards.
Develop and implement strategies to identify and address operational risks; oversee crisis management and business continuity planning.
Lead adoption and integration of operational technologies and systems to improve efficiency, analytics, and decision-making.
Work with the CFO and finance team to develop and manage the operations budget and ensure cost-effective resource allocation.
Monitor operational departments’ financial performance and recommend adjustments to meet financial goals.
Drive cost-management and efficiency initiatives.
Oversee customer-facing operations and ensure service levels, quality, and customer satisfaction standards are met.
Assess and refine customer service processes and ensure operational quality-control processes are implemented and monitored.
Lead operational changes that support growth, scalability, and adaptability, including transformation and process reengineering.