Chief Operations Officer

THRIVE BEHAVIORAL HEALTH INC•Warwick, RI

About The Position

The Chief Operations Officer (COO) is a key member of Thrive Behavioral Health’s executive team and oversees the organization’s day-to-day operational functions. The role ensures operations are efficient, effective, and aligned with Thrive’s strategic goals. The COO leads operational teams, develops scalable processes, and optimizes systems to support organizational growth. It requires a collaborative leader with a strong understanding of operations management, resource allocation, and performance optimization. Thrive Behavioral Health is a Certified Community Behavioral Health Clinic (CCBHC) providing mental health and substance use disorder services to community members regardless of insurance status or ability to pay. This is an agency-wide, full-time, exempt position located in Warwick, Rhode Island.

Requirements

Advanced degree in a human service or related field.
At least 10 years of successful leadership or management experience in a community behavioral health setting.
Strong working knowledge of budgeting, business development, and strategic planning for a nonprofit organization.
Senior leadership experience with a background in operations management, process optimization, technology integration, cross-functional collaboration, and change management.
Significant experience driving efficiency, profitability, and operational excellence in a fast-paced, growth-oriented environment.
Experience leading and managing diverse teams across multiple operational functions.
Excellent problem-solving, analytical, and decision-making skills, with the ability to drive results.
Valid driver’s license and automobile insurance meeting Rhode Island minimum standards, or the ability to obtain necessary transportation to perform the job responsibilities.

Responsibilities

Develop and execute the operational strategy to support business growth, efficiency, and profitability.
Collaborate with the CEO and executive team to establish and implement long-term strategic objectives and priorities.
Align operational initiatives with Thrive’s business goals and values.
Oversee the design, implementation, and continuous improvement of scalable operational processes.
Identify opportunities to streamline workflows, reduce costs, and improve productivity.
Establish performance metrics and KPIs, monitor operational performance, and implement corrective actions as needed.
Lead and mentor cross-functional teams responsible for operations, maintenance, customer service, IT, and other operational functions.
Foster collaboration, accountability, and continuous improvement across departments.
Partner with department heads to meet operational needs and align resources with business priorities.
Ensure operational processes comply with applicable legal, regulatory, and quality standards.
Develop and implement strategies to identify and address operational risks.
Oversee crisis management and ensure business continuity plans are in place.
Lead adoption of operational technologies and systems to improve efficiency, data analytics, and decision-making.
Use technology to optimize resource allocation and enhance customer experience, and ensure its integration into existing processes and workflows.
Work with the CFO and finance team to develop and manage the operations budget.
Monitor operational departments’ financial performance and recommend adjustments to meet financial goals.
Drive cost management and efficiency initiatives across the organization.
Oversee customer-facing operations to ensure service levels, quality, and customer satisfaction standards are met.
Assess and refine customer service processes and ensure operational quality-control processes are established and monitored.
Lead operational changes and initiatives that support growth, scalability, and adaptability.
Support scaling operations to meet expanding demand and global reach as Thrive grows.
Lead transformation and process reengineering in response to changing market conditions.