Chief Operations Officer

Girls Inc of Boston and Lynn•Lynn, MA

12h•$145,000 - $165,000•Hybrid

About The Position

Girls Inc. of Boston and Lynn (GIBL) seeks a strategic Chief Operations Officer to oversee organizational operations and program delivery, strengthen operational effectiveness and accountability, and implement strategic initiatives in support of the organization’s mission and growth. As a member of the executive leadership team, the COO serves as the principal operating executive and second-in-command, partnering closely with the CEO to turn strategy into measurable results. The role reports directly to the CEO and supervises program directors and key operating leaders. The COO provides enterprise leadership across programs, financial and administrative operations, facilities and technology, organizational systems, people management, compliance, performance, and strategic implementation. The COO ensures these areas work together to support GIBL’s mission, strategic plan, and continued growth across Boston, Lynn, and the surrounding region. This is a full-time hybrid position with an annual compensation range of $145,000 to $165,000. The role is eligible to participate in the organization’s benefits program.

Requirements

Bachelor’s degree from an accredited university in nonprofit management, business, public administration, or a related field; 14 years of relevant professional experience may be considered in lieu of formal education.
At least 10 years of progressive leadership experience in nonprofit, youth development, education, human services, or comparable settings.
Significant experience supervising senior leaders and managing through other managers.
Demonstrated responsibility for complex programs or service-delivery operations.
Strong financial acumen, including organizational budgeting, financial analysis, and resource allocation.
Demonstrated success building organizational systems and translating strategy into execution.
Experience leading organizational growth, expansion, integration, or significant change.
Strong people-management, coaching, performance-management, and conflict-resolution skills.
Demonstrated ability to partner effectively with a CEO, Board, development leaders, and external stakeholders.
Exceptional judgment and integrity, with the ability to handle confidential and sensitive matters.
Commitment to GIBL’s mission and the young people and communities it serves.
Proficiency in Microsoft Office and other applications for day-to-day administrative tasks.

Nice To Haves

Experience with regulated youth programming, childcare, education, or comparable compliance-intensive environments is strongly preferred.
A master’s degree in a related field is preferred.
Prior nonprofit management experience is a plus.

Responsibilities

Partner with the CEO to translate strategy into annual priorities, operating plans, measurable goals, and accountabilities.
Lead strategy implementation across departments, establish operating rhythms to track progress, and address barriers.
Identify organizational risks, opportunities, capacity constraints, and cross-functional issues and recommend solutions.
Lead executive and cross-functional initiatives involving programs, finance, operations, and Development.
Build organizational systems to support continued growth and geographic expansion.
Represent the organization at senior levels and act on behalf of the CEO on designated matters.
Supervise, coach, and manage the performance of program directors.
Ensure programs advance GIBL’s mission, strategic priorities, and Strong, Smart & Bold framework.
Set expectations for program quality, performance, outcomes, compliance, continuous improvement, and data use.
Lead cross-program planning and integration and ensure programs have appropriate staffing, resources, and systems.
Ensure licensed childcare and other regulated programs meet required standards and compliance obligations.
Implement approved program growth and expansion strategies and strengthen program leadership capacity.
Partner with the Director of Finance & Administration and CEO to support financial health and sustainability.
Lead annual organizational operating and budget planning and ensure leaders understand and manage their budgets.
Ensure effective financial controls, risk management, regulatory compliance, and outsourced professional-service relationships.
Supervise the Director of Finance & Administration and Director of Facilities & Information Technology.
Ensure contracts, systems, facilities, technology, and administrative infrastructure support programs and strategy.
Build and lead a high-performing, accountable, collaborative leadership team.
Supervise, coach, and evaluate assigned directors and establish consistent management and accountability expectations.
Partner with the CEO and external HR consultant on organizational structure, workforce planning, employee relations, investigations, performance management, and sensitive personnel matters.
Ensure effective performance-management systems, leadership development, succession planning, and equitable management practices.
Foster a healthy organizational culture aligned with GIBL’s mission and values.
Translate approved expansion strategy into operational plans with the CEO and ensure the organization has capacity for sustainable growth.
Oversee implementation of Boston and regional program expansion.
Evaluate program opportunities, partnerships, and initiatives for mission alignment, feasibility, impact, and sustainability.
Collaborate with the Chief Development Officer to align program growth with fundraising and communications strategy.
Serve as the CEO’s primary internal operating partner and provide candid, timely information about organizational performance, risks, and emerging issues.
Prepare operational and program information for Board reporting and attend Board and committee meetings as requested.
Support CEO planning and decision-making and represent GIBL internally and externally when delegated.
Develop enterprise-level knowledge and leadership capacity consistent with serving as second-in-command and potential long-term executive successor.
Partner with the Chief Development Officer so fundraising strategy reflects program priorities, organizational needs, and expansion plans.
Ensure program and finance teams provide timely information for proposals, reports, donor communications, and stewardship.
Participate in significant donor, funder, corporate, and community partner relationships when appropriate.
Support an organization-wide culture of philanthropy.