Chief of Staff

State of Delaware•Dover, DE

2d•Hybrid

About The Position

The Chief of Staff serves as a senior strategic advisor to the Division Director and is responsible for advancing organizational effectiveness, workforce development, and operational excellence across the Division of Services for Aging and Adults with Physical Disabilities (DSAAPD), including the Delaware Hospital for the Chronically Ill (DHCI). This position leads division-wide initiatives focused on improving team performance, strengthening leadership capacity, and aligning operations with the Division’s core pillars of Quality, Leadership, Culture, and Safety.The Chief of Staff will assess organizational challenges, develop structured improvement plans, and partner with leadership and the Continuous Quality Improvement (CQI) team and or Quality and Performance Improvement (QAPI) to implement and monitor sustainable change. A central function of this role is to support the organizational health of the workforce. The Chief of Staff will serve as an objective resource for employees and leadership, helping to surface concerns, navigate complex interpersonal dynamics, and foster a culture of trust, accountability, and engagement across the division.

Requirements

Bachelor’s degree in psychology, sociology, human services, or a closely related field.
Five (5) years of progressively responsible experience in organizational leadership, workforce development, employee relations, coaching and counseling, change management, or a related area.
Experience supervising staff or leading cross-functional teams.
Experience in conflict resolution, mediation, coaching, or employee engagement initiatives.
Demonstrated ability to work with individuals and teams in complex or high-stress environments.

Nice To Haves

Master’s degree in public administration (MPA), healthcare administration (MHA), business administration (MBA), or related field.
Experience working within state government, healthcare systems, or human services organizations.
Experience in long-term care or services for aging and adults with disabilities.
Strong knowledge of labor relations and unionized work environments.
Experience working with Continuous Quality Improvement (CQI) processes, data dashboards, or performance metrics.
Demonstrated experience in strategic planning and implementation.