Chief of Staff

Microsoft • Redmond, WA

3d

About The Position

We are a team of product designers, UX researchers, content designers, data scientists, and technical writers. Together with our PM and Engineering partners, we design product experiences that are trusted, human-centered, and easy to use, enabling our users to manage, protect and secure their digital environments with peace of mind. Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Chief of Staff serves as a strategic partner to the CVP of Microsoft Security User Experience, enabling the leadership team and broader organization to operate with clarity, focus, and impact. This role sits at the center of the business—driving execution of priorities, shaping organizational strategy, and ensuring alignment across UX, Engineering Product Teams, Customer Experience Engineering (CXE), and Benchmarking. The Chief of Staff is both an advisor and operator—translating vision into execution, accelerating decision-making, and scaling the effectiveness of the leadership team and organization.

Requirements

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources or business-related roles OR equivalent experience.
• Proven experience in business management, strategy, or operations (typically 8+ years or equivalent).
• Experience working with or supporting senior executives and leadership teams.
• Track record of driving cross-functional initiatives in complex, matrixed organizations.
• Strategic thinking and execution excellence; ability to operate from vision to delivery.
• Exceptional communication and storytelling skills.
• Ability to influence without authority across diverse stakeholders.
• Strong analytical rigor and business judgment.
• Ability to operate in ambiguity and driving clarity.
• High trust, discretion, and professionalism.
• Operates with a service-oriented mindset focused on maximizing the effectiveness of the leader, leadership team, and organization.
• Thrives in fast-paced, dynamic environments.
• Acts as a connector and orchestrator across teams.
• Passionate about customer-centricity, design excellence, and driving meaningful impact.

Nice To Haves

• At the center of AI transformation, helping define how UX evolves in an AI-first world.
• Deeply cross-disciplinary, bridging UX, Engineering, PM, and CXE into one cohesive system.
• Strong executive storytelling responsibility, driving clarity at senior leadership levels.
• Active role in shaping and evolving the UX operating model.
• Supporting a high-scale, complex, global security organization.

Responsibilities

• Drive end-to-end execution of Security UX priorities in alignment with Microsoft’s Security, Quality, and AI transformation goals.
• Partner with the CVP and leadership team to shape strategy, define success measures (KPIs), and track progress.
• Synthesize complex inputs into clear narratives, insights, and recommendations to inform executive decision-making.
• Anticipate risks, surface trade-offs, and ensure alignment on priorities across the organization.
• Design and run the Rhythm of Business (ROB), including leadership team meetings, business reviews, and executive engagements.
• Enable high-functioning leadership team dynamics through clear agendas, decision frameworks, and follow-through.
• Ensure alignment within UX and across Microsoft Security organizations to drive integrated outcomes.
• Orchestrate work across disciplines to support a cohesive product and customer experience.
• Help evolve and operationalize the UX operating model (e.g., AI-driven workflows, design-engineering collaboration).
• Identify and remove friction across teams, ensuring seamless execution of shared priorities.
• Drive clarity on roles, accountabilities, and engagement models across the organization.
• Serve as people manager of the UX Business Manager who is responsible for overseeing core business operations, including planning cycles, budget alignment, and ensuring adherence to compliance, privacy, and security expectations.
• Serve as people manager of the UX Executive Admin who is responsible for managing the CVP’s calendar and travel needs, including a wide variety of logistics for the broader UX organization.
• Develop clear, compelling executive narratives for leadership reviews, board engagements, and company-wide communications.
• Translate complex strategy and operational details into concise, executive-ready messaging.
• Ensure consistency and clarity of messaging across internal and external stakeholders.
• Prepare leadership for key engagements, including Q&A, deep dives, and strategic discussions.
• Partner with HR and leadership to drive a high-performing, inclusive, and growth-oriented culture.
• Monitor organizational health signals and lead initiatives to improve engagement and effectiveness.
• Support hiring, onboarding, and development efforts across Security UX.
• Reinforce a culture of quality, accountability, and continuous learning.
• Lead complex, cross-organizational initiatives aligned to strategic priorities (e.g., AI transformation, operating model evolution, quality improvements).
• This includes working closely with other Chiefs of Staff within the Microsoft Security division, as well as Chiefs of Staff who support UX/Design exec leaders in other divisions across the company.
• Bring clarity to ambiguous problems and drive them to execution.
• Act as a force multiplier for the CVP, stepping in to lead initiatives that require senior-level ownership.
• Champion innovation, experimentation, and new ways of working.

Benefits

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager