Chief of Staff – Office of the Chief Information Officer (CIO)

EVERSANA•Chicago, IL

About The Position

The Chief of Staff to the Chief Information Officer (CIO) serves as a strategic advisor, trusted partner, and execution leader responsible for advancing the CIO’s strategic agenda and ensuring operational effectiveness across the enterprise technology organization. The role translates enterprise business priorities into actionable technology strategies, coordinates cross-functional initiatives, drives financial and operational accountability, and accelerates organizational transformation. It partners with technology leadership, business unit executives, Finance, Human Resources, and enterprise shared services to align technology investments, capabilities, and resources with business outcomes. The position supports CIO strategy and executive decision-making; establishes governance and operating rhythms; helps manage technology budgets, forecasts, and investment priorities; and supports enterprise modernization and AI transformation. It also drives program and portfolio execution, executive communications, organizational effectiveness, talent strategy, operational performance, risk oversight, and compliance. The role includes demonstrating commitment to diversity, equity, and inclusion and performing other duties as assigned. The position is eligible for hire in select U.S. locations based on business and operational considerations. EVERSANA states it is committed to providing competitive salaries and benefits, but the posting does not specify a salary range or enumerate benefits.

Requirements

Bachelor’s degree in Information Technology, Business Administration, Finance, Engineering, or a related discipline.
15+ years of progressive experience in technology leadership, business operations, strategic planning, management consulting, or enterprise program management.
5+ years of experience supporting senior executives or leading complex, cross-functional initiatives.
Demonstrated experience in enterprise technology governance, financial management, and strategic execution.
Strong understanding of enterprise technology organizations, including infrastructure, cloud, cybersecurity, applications, data, and digital transformation.
Proven ability to develop executive-level communications, presentations, business cases, and performance reports.
Ability to manage competing priorities and influence senior leaders without direct reporting authority.
Strong analytical, organizational, problem-solving, and relationship management capabilities.

Nice To Haves

Master’s degree or MBA.
Experience in healthcare, life sciences, pharmaceutical services, or another highly regulated industry.
Experience supporting a CIO, CTO, Chief Digital Officer, or enterprise technology executive.
Familiarity with enterprise AI, intelligent automation, data management, and technology product operating models.
Experience with technology financial management, cost optimization, and enterprise transformation programs.
Knowledge of technology governance frameworks, IT service management, and enterprise portfolio management.

Responsibilities

Serve as a strategic advisor and trusted partner to the CIO, supporting enterprise technology strategy, priorities, and executive decision-making.
Translate the CIO’s vision into strategic initiatives, operational objectives, and execution roadmaps; coordinate annual technology plans and performance objectives.
Prepare executive presentations, board materials, strategic communications, and leadership briefings; represent the CIO in designated forums and discussions.
Ensure enterprise technology priorities align with business growth, profitability, and transformation objectives.
Establish and manage the CIO operating cadence, including leadership meetings, strategic reviews, performance discussions, and quarterly business reviews.
Manage governance processes for strategic initiatives, investment decisions, organizational priorities, and technology performance.
Coordinate technology leadership activities, facilitate resolution of cross-functional dependencies, and maintain visibility into programs, risks, resource constraints, and executive decisions.
Partner with the Enterprise PMO to strengthen portfolio governance, execution discipline, and reporting transparency; improve organizational effectiveness and management practices.
Partner with Technology Finance and enterprise financial leadership on budgets, forecasts, and investment planning.
Monitor or manage technology cost optimization, including run-rate reduction, vendor consolidation, cloud optimization, and resource productivity; monitor financial performance against budgets, forecasts, and savings commitments.
Support business case development, investment prioritization, and ROI analysis; establish financial dashboards and reporting that connect technology expenditure to business outcomes.
Support development and execution of technology modernization and AI transformation strategies, aligning them with business and technology investment priorities.
Facilitate alignment among technology shared services, product management, enterprise data management, cybersecurity, and business units.
Establish governance and performance reporting for enterprise AI investments and adoption; support AI-enabled productivity, workforce evolution, and scalable technology services; track measurable business value.
Partner with program and portfolio leaders to define outcomes, milestones, accountable owners, and performance measures for initiatives.
Identify cross-functional execution risks, escalate issues requiring CIO intervention, and drive accountability for CIO-sponsored programs and commitments.
Ensure leadership decisions become timely actions and measurable results.
Develop executive communications on technology strategy, accomplishments, challenges, and business value; lead monthly performance reports, quarterly business reviews, and annual strategic updates.
Facilitate communication across geographically distributed technology organizations and support executive engagement with strategic vendors, partners, and external stakeholders.
Coordinate technology leadership objectives, succession planning, and organizational capability assessments; support resource optimization, workforce location models, contractor conversion, strategic hiring, and development of future capabilities.
Establish and maintain executive dashboards covering technology service delivery, reliability, financial performance, cybersecurity, and transformation outcomes.
Coordinate operational performance reviews and track corrective actions to completion; support executive oversight of business continuity, disaster recovery, audit readiness, and regulatory compliance.
Facilitate enterprise issue escalation and resolution and identify opportunities to improve service delivery, operational efficiency, and business stakeholder satisfaction.
Demonstrate commitment to diversity, equity, and inclusion through continuous development, inclusive behaviors, and proactive bias management.
Perform other duties as assigned.