Chief of Staff — Operations, Activation & Transformation

JPMorgan Chase & Co. • New York, NY

8h • Onsite

About The Position

JPMorganChase is seeking a Vice President-level Chief of Staff to support the Managing Director (MD) of Operations, Activation & Transformation (OAT). The Chief of Staff serves as a strategic partner and operational backbone to the MD, connecting workstreams, enabling leadership, and driving the rhythm of the business. This is an individual contributor role based in New York that requires exceptional judgment, strong communication skills, and the ability to influence without direct authority.

Requirements

• 5+ years of experience in strategy, operations, chief of staff, or business management roles within financial services or a similarly complex, matrixed environment
• Demonstrated ability to serve as a trusted partner to senior leaders, with sound judgment on when to act independently and when to escalate
• Exceptional written and verbal communication skills, including the ability to tailor narratives to executive audiences and proactively keep the right people informed at the right time
• Strong organizational and project management skills, with a track record of managing multiple workstreams, competing priorities, and tight timelines
• Comfort operating through influence rather than authority across teams without direct reporting lines
• High attention to detail across both high-visibility and day-to-day outputs
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Nice To Haves

• Experience supporting C-suite or MD-level leaders in a chief of staff or similar capacity
• Familiarity with OKR frameworks, scorecard reporting, and strategic planning processes
• Background in operations, transformation, or organizational effectiveness functions
• Experience preparing materials for and facilitating town halls, offsites, or large-scale internal communications

Responsibilities

• Build and maintain a deep understanding of OAT's workstreams and how they connect.
• Own the substance of deliverables, ensuring materials are well-positioned and stakeholder-ready.
• Represent OAT initiatives to leadership with confidence and full context.
• Ensure the MD and leadership team are always prepared, not just informed.
• Anticipate needs, pre-position context ahead of key conversations.
• Shape OAT's narrative across town halls, stakeholder updates, and weekly reporting.
• Draft and structure weekly leadership bullets, wins, and watchouts.
• Manage approvals and distribution.
• Maintain an archive of approved materials.
• Proactively surface risks, flag blockers, and keep stakeholders informed before they have to ask.
• Own the operating rhythm of OAT, including tracking weekly due dates with cross-functional partners.
• Manage monthly OKR and scorecard reporting cycles.
• Build quarterly town halls.
• Run recurring leadership forums such as monthly executive round robins and weekly MD direct-report meetings.
• Drive cross-functional initiatives from planning through execution, tracking milestones, and ensuring accountability across stakeholders.
• Bring discipline to how OAT's time and attention are allocated.
• Structure meetings, briefings, and decision points around what matters most.

Benefits

• Competitive total rewards package including base salary determined based on the role, experience, skill set and location
• Commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees