Product Operations Chief of Staff

Lakeview Loan Servicing•Coral Gables, FL

1h•Remote

About The Position

The Product Operations, Chief of Staff is a high-impact individual contributor role embedded within the product organization, distinct from line operations or people management. This position is designed for a highly capable operator to drive execution, coordination, and follow-through across a complex servicing product environment. It serves as a force multiplier for the SVP of Product and the Head of Engineering, translating strategic priorities into action and ensuring delivery with speed and accountability across cross-domain initiatives and vendor engagements. The role operates across all servicing domains, partnering closely with Principals, Product, Engineering, and external partners to establish operating cadence, execution visibility, and consistent follow-through. It specifically owns execution across domain execution mechanisms and leadership follow-through, particularly in ambiguous, cross-functional, or stalled areas, ensuring alignment, improving decision visibility, removing friction, and driving outcomes. This role reports to the SVP, Head of Product, with a dotted-line alignment to the Head of Engineering. It complements Program Management and IT Project Management by focusing on execution discipline, follow-through, cross-functional alignment, decision visibility, and blocker resolution, rather than owning delivery structure, timelines, or reporting. It supports domain Principals by driving cross-domain coordination and follow-through, but does not own product requirements, domain-specific decisions, or delivery timelines.

Requirements

5 years of experience in product operations, program management, chief of staff, consulting, or related roles supporting cross-functional execution in complex environments.
Strong ability to operate in ambiguous environments and drive work to completion with limited direction.
Demonstrated experience coordinating across cross-functional teams, including Product, Engineering, senior leadership and external partners.
Excellent problem-solving and structured thinking skills, with the ability to break down complex issues into actionable steps.
Strong communication and interpersonal skills, with the ability to influence without authority.
Experience working with third-party vendors and managing cross-organizational dependencies.
High level of ownership, accountability, and follow-through with experience establishing operating cadence, governance routines, or execution frameworks that improve organizational clarity and accountability.

Nice To Haves

Experience in mortgage servicing, fintech, or regulated financial services environments preferred.
Familiarity with servicing platforms, workflows, and cross-domain dependencies preferred.

Responsibilities

Partner closely with the SVP of Product and the Head of Engineering to translate strategic priorities into actionable workstreams.
Drive follow-through on leadership directives, ensuring decisions are executed and not lost in cross-team handoffs.
Ensure alignment across Product, Engineering, and domain Principals on key initiatives.
Drive execution of initiatives that span multiple servicing domains, ensuring alignment, accountability, and forward progress.
Identify blockers, gaps, and misalignments across teams; actively work to resolve them.
Coordinate across Principals, Engineering, and supporting functions to ensure work progresses without unnecessary friction.
Ensure that cross-domain dependencies are understood, managed, and resolved in a timely manner.
Participate in vendor and third-party meetings alongside Product and Engineering leadership.
Track vendor deliverables, action items, and dependencies; ensure follow-through across internal and external stakeholders.
Drive alignment between internal teams and vendors to support integration, delivery, and operational readiness.
Escalate and resolve issues related to vendor performance, timelines, and integration challenges.
Own and drive initiatives that are not clearly defined or do not fall cleanly within a single domain.
Lead ambiguous, high-priority initiatives that require structure, coordination, and executive follow-through, bringing clarity and momentum to problems that do not sit neatly within a single team or function.
Break down complex problems into actionable steps and drive them through to completion.
Ensure that high-priority workstreams maintain momentum and do not stall due to lack of ownership.
Participate in key Product and Engineering forums to maintain visibility into priorities, risks, and dependencies and strengthen operating rhythm across cross-functional workstreams.
Identify areas where requirements, ownership, or decisions are unclear and push for resolution.
Support Principals in refining requirements, documenting decisions, and ensuring clarity across teams.
Help ensure that product intent is clearly translated into execution without gaps or misinterpretation.
Establish and maintain operating cadence and structured tracking of key initiatives, action items, risks, decisions, and dependencies across Product and Engineering priorities.
Ensure that action items from key meetings are captured, assigned, and completed.
Drive accountability across teams for commitments and deliverables.
Partner with Program Management to ensure alignment between execution progress and formal delivery tracking.
Support adjacent servicing domains as needed based on program priorities and evolving platform needs.
Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle.
Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior.
Apply servicing expertise to broader platform design decisions beyond primary area of ownership.