Chief of Staff, North America
About The Position
Zen's mission is to fully staff classrooms, so all children can thrive and educators avoid burnout. We do this by combining a product that schools and educators love with a hard-working, education-obsessed team. Since launching in North America, we’ve been growing 4x year over year. That kind of growth creates hard, complex, urgent problems across the business. We’re now looking for a Chief of Staff, North America to work closely with our leadership team as we scale. This is a role for someone energized by these challenges. Someone who can move quickly, create clarity from ambiguity, and turn rapid growth into better systems, sharper decisions, and stronger execution. The right person will be able to operate at both altitude and ground level, shaping strategy, doing sharp analysis, and getting deep into frontline processes when that is what the business needs. We are scaling fast, and the work is outrunning the org chart. You’ll work directly with the North American leadership team, owning the operating cadence, driving key cross-functional projects, and jumping on problems that do not yet have a clear owner. It is a broad remit by design. The business needs someone who can move fast across functions, bring structure to ambiguity, and make important work happen. You’ll report to Chris Berry, Managing Director, North America, who made a similar move from consulting into startup revenue and operations. That means you’ll get close coaching from someone who understands the transition and will push you to grow quickly.
Requirements
- Demonstrated record of exceptional performance
- 5 to 10 years of experience, including time in consulting, investing, high-growth startups, strategy, operations, revenue, marketplaces, or another demanding generalist environment
- Ability to take on hard problems, create clarity and momentum, and drive real outcomes
- Relentless drive to deliver outcomes
- Endless curiosity
- Strong analytical judgment
- Clear, logical, compelling communication
- High ownership
- Low ego
- Comfort with ambiguity
- Ability to influence senior stakeholders
- Excitement to move between strategy and hands-on execution
- Genuine care for the mission, not just the title
Responsibilities
- Partnering with leadership to refine strategy and priorities
- Driving projects across Growth, Operations, Customer Success, Finance, and People
- Supporting new market launches and commercial rollout plans
- Building the operating cadence, dashboards, and decision-making systems we need to scale
- Turning ambiguous problems into clear plans, owners, and outcomes
- Jumping into urgent business problems when there is no obvious owner yet
Benefits
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
