Chief of Staff, North America

Zen Educate•Vancouver, BC

1d•CA$120,000 - CA$180,000•Hybrid

About The Position

We are looking for a Chief of Staff, North America to work closely with our leadership team as we scale. This role is for someone energized by challenges, who can move quickly, create clarity from ambiguity, and turn rapid growth into better systems, sharper decisions, and stronger execution. The right person will be able to operate at both strategic and tactical levels, shaping strategy, doing sharp analysis, and getting deep into frontline processes when needed. The Chief of Staff will work directly with the North American leadership team, owning the operating cadence, driving key cross-functional projects, and jumping on problems that do not yet have a clear owner. It is a broad remit by design, requiring someone who can move fast across functions, bring structure to ambiguity, and make important work happen.

Requirements

Demonstrated record of exceptional performance
5 to 10 years of experience, including time in consulting, investing, high-growth startups, strategy, operations, revenue, marketplaces, or another demanding generalist environment
Ability to take on hard problems, create clarity and momentum, and drive real outcomes
Relentless drive to deliver outcomes
Endless curiosity
Strong analytical judgment
Clear, logical, compelling communication
High ownership
Low ego
Comfort with ambiguity
Ability to influence senior stakeholders
Excitement to move between strategy and hands-on execution
Genuine care for the mission

Responsibilities

Partnering with leadership to refine strategy and priorities
Driving projects across Growth, Operations, Customer Success, Finance, and People
Supporting new market launches and commercial rollout plans
Building the operating cadence, dashboards, and decision-making systems needed to scale
Turning ambiguous problems into clear plans, owners, and outcomes
Jumping into urgent business problems when there is no obvious owner yet