Chief of Staff, Delivery Operations
About The Position
Delivery Operations at Mercor is responsible for the end-to-end execution of our human data programs, ensuring projects are staffed, scoped, and delivered on time and at quality for our customers. We're looking for a Chief of Staff to work directly with the VP of Delivery Operations to drive strategic initiatives, keep cross-functional execution tight, and turn priorities into results across a fast-moving org. This is a high-visibility role for someone who wants operating experience at the center of a growing business, with direct exposure to how a human data delivery org is run.
Requirements
- 2–5 years of experience in a high-ownership operating role, such as chief of staff, business or strategy operations, management consulting, investment banking, venture, or a startup operating role
- Prior experience in human data, data annotation, RLHF, or AI training data operations
- Strong analytical skills; comfortable building models, structuring ambiguous problems, and drawing conclusions from data
- Excellent written and verbal communication; able to synthesize complex information into clear, concise recommendations
- A bias toward execution; someone who can move from "what should we do" to "it's done" without much hand-holding
- Comfortable operating in fast-changing, high-growth environments with shifting priorities
- A track record of excellent cross-functional collaboration, building trust and aligning stakeholders across teams and orgs
Responsibilities
- Act as a thought partner to the VP, helping set priorities, structure decisions, and prepare for key meetings, reviews, and offsites
- Drive projects from strategy to execution, coordinating across Delivery, Recruiting, Ops, Product, and Finance to keep initiatives on track
- Build and maintain the operating rhythm of the org, including weekly business reviews, KPI tracking, OKRs, and leadership reporting
- Turn ambiguous problems into structured plans, diagnosing operational bottlenecks and proposing fixes across staffing, throughput, quality, and margin
- Prepare briefings, decks, and analyses for exec and board-level conversations
- Own initiatives as they arise, including new program launches, process redesigns, vendor evaluations, and headcount planning
- Serve as a trusted filter for the VP, triaging what needs their attention versus what can be delegated or resolved directly
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
