Chief of Staff

XDS•Los Angeles, CA

About The Position

X-LAB, the in-house performance bicycle line by XDS, is seeking a Chief of Staff to work directly with the CEO and turn business priorities into results. The role owns critical projects, drives execution across functions and countries, and builds the operating structure needed to support a rapidly growing organization. The Chief of Staff is expected to assess business opportunities, resolve operational problems, address missed commitments, and personally complete work when needed to advance a project. Success requires sound judgment, commercial awareness, attention to detail, and persistent follow-through. The position coordinates initiatives across sales, marketing, product, operations, finance, people, and after-sales, working with teams in the U.S., Europe, and China. It establishes practical processes for goal setting, business reviews, project tracking, and follow-up, and may represent the CEO in designated discussions within delegated authority. Projects may include market entry, product launches, dealer programs, organizational improvements, and business systems implementation. The role also handles sensitive business and personnel information discreetly. Within the first six months, the Chief of Staff is expected to take ownership of important initiatives and deliver agreed milestones; establish reliable tracking of leadership priorities, decisions, and commitments; improve coordination across international teams; resolve recurring operational bottlenecks; reduce the CEO’s time spent chasing updates and coordinating execution; and build credibility through delivery of difficult, ambiguous work.

Requirements

At least 10 years of experience in business operations, program leadership, or a Chief of Staff position with substantial implementation responsibility.
A strong record of completing complex projects and delivering measurable business results in a fast-growing company.
Strong analytical skills and practical understanding of revenue, margins, costs, inventory, and business performance.
Ability to influence senior colleagues, challenge constructively, and secure commitments across teams.
Strong written and verbal communication skills.
Experience working across countries, cultures, and time zones.
High emotional intelligence for fostering good communication and working culture.
Strong academic background, with high achievement and demonstrated analytical and problem-solving ability.
Mandarin proficiency.
Ability to take ownership, move quickly with incomplete information, address missed commitments professionally, verify facts and root causes, exercise independent judgment, and build trust through discretion and reliability.

Nice To Haves

Experience in consumer products, hardware, mobility, or another demanding operational business. Bicycle industry experience is not required.

Responsibilities

Translate the CEO’s priorities into plans with accountable owners, deadlines, budgets, and measurable outcomes.
Independently lead selected projects from initial assessment through implementation.
Anticipate problems, resolve dependencies, and bring decisions forward before they become bottlenecks.
Maintain a clear view of commitments requiring the CEO’s attention.
Coordinate initiatives across sales, marketing, product, operations, finance, people, and after-sales.
Work with U.S., European, and China-based teams to align requirements, decisions, and delivery timelines.
Resolve gaps between departments and clarify ownership where responsibilities overlap.
Work alongside regional leaders to deliver shared priorities.
Establish practical processes for goal setting, business reviews, project tracking, and follow-up.
Prepare leadership meetings, document decisions, and ensure agreed actions are completed.
Track business performance and investigate missed targets, recurring issues, and execution gaps.
Help leaders maintain standards of preparation, responsiveness, and accountability.
Lead special initiatives such as market entry, product launches, dealer programs, organizational improvements, and business systems implementation.
Represent the CEO in designated internal and external discussions within clearly delegated authority.
Handle sensitive business and personnel information with discretion.