Chief of Staff

Lyft•New York, NY

7d•$132,000 - $165,000•Hybrid

About The Position

Lyft Urban Solutions (LUS) powers bike- and scooter-sharing systems serving more than 60 cities worldwide. It operates the software, hardware, and operations that support micromobility systems at scale, and is expanding into new markets and growing existing systems. The Chief of Staff reports to the Head of LUS and serves as both a strategic thought partner and hands-on executor. The role helps shape priorities and tradeoffs with the Head of LUS and the leadership team, then turns those priorities into plans, processes, and results. The Chief of Staff owns planning, operating rhythms, and communications that align a global, multi-function organization, and leads high-priority initiatives from scoping through delivery. The position works across product, hardware, operations, commercial, finance, policy, legal, and people teams within LUS and across Lyft.

Requirements

At least 5 years of experience, including management consulting or a similar strategy role; ideally combined with in-house experience in strategy, operations, BizOps, or a Chief of Staff function.
Track record of leading cross-functional programs across multiple teams and delivering high-quality results on time.
Ability to analyze complex, ambiguous situations and recommend a path forward, balancing long-term strategy with near-term execution.
Ability to shape strategy and execute the work to deliver it.
Proven ability to influence without authority and hold stakeholders at different levels accountable.
Experience driving organizational or process change.
Excellent written and verbal communication skills, including the ability to create concise, executive-ready materials from complex information.
Data fluency and a solid grasp of financial fundamentals and their connection to business strategy.
Experience working with global or geographically distributed teams.
High standards for quality, a low-ego approach, and steadiness under pressure.
Integrity and discretion when handling confidential information.

Nice To Haves

Experience in mobility, transportation, hardware, or operations-heavy businesses.

Responsibilities

Advise the Head of LUS on priorities, tradeoffs, and organizational decisions, offering data-backed analysis and clear recommendations.
Own annual planning and the OKR process, track progress, identify dependencies and risks, and drive course corrections.
Design and improve LUS leadership operating rhythms, including staff meetings, business reviews, offsites, and decision forums.
Prepare the Head of LUS for key meetings and reviews, and coordinate executive-review materials with partner teams.
Lead cross-functional strategic initiatives from research and business cases through execution.
Own internal communications, including all-hands and leadership and team updates, to keep the global team aligned.
Support organizational change through clear plans, stakeholder alignment, and communications.
Partner with the Executive Business Partner, People, and Finance on organizational health, headcount planning, engagement, and related initiatives; identify gaps and implement scalable solutions.
Build cross-functional relationships, break down silos, and support alignment on shared priorities across LUS and Lyft.
Develop scalable processes, including through AI and automation, to improve team efficiency and help leaders focus on high-value work.

Benefits

Medical, dental, and vision insurance options, with additional programs available when enrolled.
Mental health benefits.
Family-building benefits.
Child care and pet benefits.
401(k) plan with company match.
12 observed holidays.
Discretionary paid time off for salaried team members; 15 days of paid time off for hourly team members.
18 weeks of paid parental leave for biological, adoptive, and foster parents.
Subsidized commuter benefits.
Monthly Lyft credits and complimentary Lyft Pink membership.
Potential equity offering and bonus.