Chief of Staff & Business Operations

Sela AI • San Francisco, CA

14h • Hybrid

About The Position

Sela is hiring its first Business Operations hire to serve as the CEO’s closest partner. The role combines ownership of core commercial functions with responsibility for resolving urgent, ambiguous, high-stakes problems that do not yet have an owner. Much of the work will involve building processes and infrastructure from scratch rather than maintaining existing systems. The position is intended for a generalist who values broad scope and is accountable for outcomes as the company grows.

The role owns the commercial engine end to end, including driving customer contracts and MSAs through legal review, negotiation, redlines, and signature, and keeping enterprise deals moving between executive touchpoints. The CEO will participate in early negotiations, while the hire owns the process and outcome. The role will also build operating and reporting infrastructure, including key operating metrics, revenue operations, and go-to-market reporting for the team and board; lead pricing analysis and structure as Sela moves upmarket; and increase the CEO’s leverage by completing board materials and investor updates, establishing operating cadence, following through on decisions, managing partner relationships, and handling unowned special projects.

Sela describes itself as the market-leading AI voice agent for mortgage lenders. Founded in 2024, the company reports rapid growth and enterprise customers that include six of the ten largest independent mortgage banks in the U.S. It has raised $21 million across its Seed and Series A rounds. The company emphasizes high-agency collaboration, intensity, quality, and building applied AI infrastructure for consumer sales.

Requirements

• 2–4 years of experience in consulting, investment banking, private equity, or venture capital.
• Business operations experience at a startup.
• Strong commercial instincts and the ability to negotiate with enterprise legal teams.
• Clear, direct communication skills, including the ability to explain the meaning of business metrics to people who will not read the spreadsheet.
• High agency: able to identify and fix problems without waiting for a defined scope.
• Comfort working closely with a founder and turning an ambiguous problem into a solution.
• Technical curiosity and interest in understanding how an AI product works; a technical background is not required.

Nice To Haves

• Exposure to enterprise contracting, MSAs, or procurement cycles.
• Experience at a high-growth startup, or in financial services, mortgage, or fintech.
• Familiarity with revenue operations tooling, business intelligence, or SQL.

Responsibilities

• Drive customer contracts and MSAs through legal review, negotiation, redlines, and signature, owning the process and outcome.
• Keep enterprise deals moving between executive touchpoints.
• Build operating and reporting infrastructure from scratch, including key operating metrics, revenue operations, and go-to-market reporting for the team and board.
• Lead pricing analysis, structure, and rationale as the company moves upmarket.
• Prepare board materials and investor updates.
• Build and manage the operating cadence that keeps a fast-growing team aligned.
• Follow through on decisions and ensure actions are completed.
• Manage partner relationships.
• Take ownership of special projects and other high-stakes problems that do not yet have an owner.

Benefits

• $150,000–$200,000 base salary plus equity.
• Top-of-market medical, dental, and vision coverage for the employee and dependents.
• 401(k) with a top-of-market employer match.
• Unlimited PTO.
• Hybrid schedule: four days a week together in San Francisco, with a flexible remote day on Wednesdays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed