Chief of Staff, Customer Experience

Quest Software

2d

About The Position

The Chief of Staff to the Chief Customer Officer is a high‑impact, strategic partner role at the center of a fast‑moving Customer Experience organization. Acting as a force‑multiplier to the CCO, this role ensures tight alignment between strategy and execution across customer success, renewals, support, and professional services. The ideal candidate brings strong executive presence, sound judgment, and the ability to drive complex, cross‑functional initiatives while operating with discretion, data fluency, and full ownership of outcomes. This role is best suited for someone energized by ambiguity, trusted at the executive level, and motivated by building and scaling high‑performing teams that deliver exceptional customer outcomes.

Requirements

• 6 to 10 years of experience in a high-accountability role in or adjacent to Customer Success, CX, or SaaS go-to-market
• Prior experience in a Chief of Staff, strategic operations, or executive office capacity, ideally supporting a C-suite leader
• Background in management consulting or revenue operations is relevant and welcomed

Nice To Haves

• Exposure to renewals motion or commercial CS is a strong plus. If you've owned or influenced a renewal number, that matters here

Responsibilities

• Serve as a strategic thought partner to the CCO, helping translate vision into coordinated action across the CX org
• Prepare and manage executive communications including board-level updates, ELT briefings, QBRs, and All Hands content
• Act as a proxy for the CCO in cross-functional meetings when needed, representing priorities and ensuring follow-through
• Own and drive high-priority strategic initiatives from scoping through execution, often spanning multiple teams and stakeholders
• Build and maintain operating rhythms for the CCO including leadership reviews, planning cycles, and standing reporting
• Identify misalignment, process gaps, or execution risks early and bring them forward with proposed solutions
• Serve as the connective tissue between CX and functions including Finance, Product, Sales, and Marketing
• Manage escalations and cross-team dependencies that require CCO-level visibility or decision-making
• Build trusted relationships across the organization to extend the CCO's influence and drive results without direct authority
• Draft and refine written materials that reflect the CCO's voice and meet the expectations of senior audiences
• Synthesize complex, multi-source information into clear narratives and crisp recommendations
• Ensure consistency and quality in how the CX org tells its story externally and internally

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed