Chief of Staff - Business Development (North America)

Ten Group•New York, NY

2d•Onsite

About The Position

Ten is on a mission to become the most trusted service business in the world, with technology-driven Product at the centre of its strategy. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. The company is at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts. Ten has a market leading consumer proposition and credibility with leading suppliers/partners across its 'big 4' service categories of restaurants/travel/entertainment and luxury retail. Ten is debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market). The company plans to continue to invest into technology (including AI) to become the main way that its members organise their leisure lives. This unique role offers rapid development, initially spending six months working directly with Ten’s CEO in London as Chief of Staff. After this initial period, the candidate is expected to move to the USA (New York or Las Vegas) and become the Head of Business Development, leading the strategic development of the Ten business in North America. This will involve working with leading banks, wealth managers and premium brands in the USA to provide them with the appropriate Ten-driven loyalty platform. The Head of Business Development role reports to the Co-Founder & Group COO Andrew Long, involves creating material opportunity for value creation, will sit on the most senior operating board for Ten North America, and will be a leadership role across Ten in the region with some accountability for P&L and product development.

Requirements

Experience of working with senior stakeholders to ensure the delivery of organisational change and/or communications in a fast-growth multi-national business.
High-potential: Envision the role as a route to becoming a future leader within the business.
Persuasive communicator: Ability to understand and connect with others' strategic objectives, tailoring communication to effect change.
Demonstrates first-rate emotional intelligence and adaptability in communicating with diverse audiences.
Sales Skills: Strong negotiator with ability to independently acquire clients.
Highly numerate: Naturally inquisitive and analytical, adept at translating complex data and insights into clear, actionable communication.
Quick learner: Demonstrates a strong ability to rapidly adapt to new technologies, processes, and business areas, driven by a passion for understanding and problem-solving.
Professional experience: Experience gained from management consulting, accounting, or FMCG firms.
Strategic thinker: Ability to grasp the bigger picture and develop insights from detailed numerical analysis.
Self-driven and resilient: Capable of working in ambiguous, unstructured environments with multiple competing priorities.
Language: Fluent in English.
Right to work: Full right to work in the USA.

Responsibilities

Provide comprehensive support to the CEO across their full range of responsibilities, with a particular focus on business development and client engagement.
Act as an extension of the CEO by following up, cascading communication, and stepping in when needed to ensure continuity and alignment.
Effectively articulate complex concepts in persuasive and concise language for diverse audiences.
Lead and manage specific CEO-driven projects, including planning, execution, and progress tracking.
Collaborate with external stakeholders and cross-functional teams to drive change and implement transformation initiatives successfully.
Conduct detailed analyses to support decision-making and strategic initiatives.
Monitor and assess the effectiveness of strategies and decisions, recommending adjustments where necessary for optimal outcomes.
Build a winning sales strategy for North America, focusing on closing deals with US banks, wealth managers, and Fortune 500 brands.
Optimize go-to-market approaches to maximize revenue and profitability.
Implement consultative, value-based selling processes and supporting sales technologies to close high-value, multi-year deals.
Identify new business opportunities, develop partnerships, and deepen relationships in financial services.
Stay ahead of market trends and competitor activity, turning insights into actionable strategies that drive results.
Drive significant revenue growth by closing multi-year contracts valued at $1M+ through platform-as-a-service and technology fees.
Partner with executive leadership, marketing, proposition and product teams to align strategies and deliver exceptional client value.
Ensure seamless communication and collaboration across teams to achieve company-wide goals.
Recruit, inspire, and develop exceptional sales talent to drive measurable success as the business grows.

Benefits

A competitive salary depending on experience: Head of Business Development North America: up to $275K + commission
Relocation package and visa support: the move to London or from London, depending on where the candidate is currently located, will be covered by Ten.
Competitive paid time off package.
A paid day each year to volunteer time for a good cause that is important to them.
One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Lucrative Ten Loyalty Rewards program which includes a bonus and gift.
Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.