Chief of Mission Operations

Booz Allen Hamilton • Chantilly, VA

6d • $99,000 - $225,000 • Onsite

About The Position

The Chief of Mission Operations leads day-to-day execution and drives improvements across the organization’s operational landscape. The role guides the Lead Site Reliability Engineer and Operations team to support resilience, efficiency, and service availability. It provides strategic oversight of predictive analytics initiatives, outage readiness planning, and operational rigor for major mission events. The Chief collaborates with technical and business leaders, partners with external stakeholders, and fosters accountability, learning, and high performance.

Requirements

• 10+ years of experience leading site reliability, production operations, or IT operations functions, including incident response, problem management, operational monitoring, and service management practices.
• Active TS/SCI clearance and willingness to take a polygraph exam.
• Bachelor’s degree or 14+ years of experience in IT operations functions in lieu of a degree.
• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC certification within 6 months of the start date.

Nice To Haves

• Experience supporting large, mission-driven organizations or high-availability environments.
• Experience with military or federal agency mission operations tactics, techniques, and protocols (TTPs).
• Experience with network engineering, systems administration, and software development.
• Experience with Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, and Confluence.
• Exceptional leadership, communication, and stakeholder management skills.
• TS/SCI clearance with a polygraph.
• Master’s degree in a relevant field.
• Security+ CE, SSCP, CCNA-Security, or GSEC certification.

Responsibilities

• Directly lead site reliability and operations teams to ensure high-quality service delivery and strong operational performance.
• Provide strategic oversight of incident management, change management, system capacity planning, and operational readiness.
• Report performance, risks, and mission-critical improvement initiatives at the executive level.
• Develop and track operational metrics, including availability, incident response, and customer impact.
• Collaborate across engineering, IT, product, and business teams to improve workflows and service delivery.

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards for exceptional performance and demonstration of company values.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior