Chief of Security Operations

GLOBAL OPS•New York, NY

4d•$30 - $43•Onsite

About The Position

The Chief of Security Operations (CSO) is a high-responsibility operational leadership role within GLOBAL OPS' Security Operations structure. The position strengthens the chain of command, personnel accountability, and consistent security standards across assigned operations. It focuses on personnel leadership, operational discipline, and security management development, while supporting the Regional Security Operations Manager and Director of Security Operations. The role combines active operational responsibilities with structured leadership education and progressive command development. It supports an effective frontline command structure, reinforces management directives, and contributes to the professional development of security personnel. It is designed as a developmental pathway into formal Security Operations Management. The CSO provides delegated operational direction to assigned security teams, supports daily operations and personnel assignments, monitors performance and readiness, reinforces post orders and operational standards, and provides frontline leadership during incidents. The role also includes leadership training and management development activities. Significant personnel, client, and operational decisions remain subject to management approval; the CSO has no independent hiring, termination, suspension, formal disciplinary, compensation, permanent assignment, employment-condition, or client-contract authority. The position is full-time and hourly, site-based at an assigned operational site in Queens. The schedule is based on operational assignment, with flexibility for leadership and coverage requirements. Compensation is listed as $30.00–$38.00 for unarmed assignments and $35.00–$43.00 for armed assignments.

Requirements

Minimum 5 years of private security or related operational experience preferred.
Experience as a Senior Lead Security Agent, team leader, or in an equivalent operational leadership position.
Valid NYS Security Guard License.
Valid NYS Armed Guard License and Carry Permit for armed assignments.
Strong understanding of security operations, post orders, incident reporting, and escalation procedures.
Demonstrated leadership potential and ability to guide personnel effectively.
Strong verbal and written professional communication skills.
Ability to exercise sound judgment and maintain professionalism under pressure.
Strong organizational skills and attention to operational detail.
Willingness to participate in formal leadership education and professional development.
Demonstrated integrity, accountability, and respect for organizational authority.
Ability to stand, walk, and remain operationally active for extended periods.
Ability to perform assigned security functions when operationally required and respond to incidents with on-site leadership support.
Flexibility for evenings, weekends, and urgent operational needs.
Ability to participate in training, operational briefings, and management development activities.

Nice To Haves

At least 5 years of private security or related operational experience is preferred.

Responsibilities

Serve as a designated operational leadership resource for assigned security teams and reinforce the established chain of command.
Communicate and support compliance with operational directives; provide direction and guidance to Security Agents and Senior Lead Security Agents within delegated authority.
Support coordination of daily security operations and personnel assignments.
Promote operational discipline, professional accountability, and adherence to company policies.
Identify and appropriately escalate breakdowns in communication, command structure, or operational execution.
Monitor assigned personnel's operational performance, readiness, and professional conduct; provide real-time coaching, guidance, and performance feedback.
Support onboarding, training reinforcement, and the integration of new Security Agents.
Identify performance gaps and training and development needs; assist management in evaluating readiness for increased responsibility.
Reinforce attendance, punctuality, uniform, and post-order expectations, and escalate recurring performance concerns through established management channels.
Ensure personnel understand and execute site-specific post orders, procedures, and client expectations.
Conduct operational briefings, shift transitions, and personnel readiness checks as assigned.
Monitor operational consistency and quality, support implementation of management directives, identify procedural deficiencies, and recommend improvements.
Maintain communication between frontline personnel and management and support operational continuity during staffing challenges, transitions, and disruptions.
Provide frontline leadership during incidents and operational disruptions within assigned authority; coordinate immediate personnel responses in accordance with security protocols.
Escalate incidents promptly, support accurate incident documentation and follow-up, and assist management with incident reviews and corrective actions.
Reinforce incident response procedures and operational preparedness, maintaining composure and sound judgment under pressure.
Participate in structured leadership development, security management training, management briefings, operational reviews, and leadership exercises.
Develop and apply capabilities in chain-of-command principles, supervisory practices, personnel accountability, operational planning, risk management, incident command, security administration, conflict resolution, communication, and leadership decision-making.
Demonstrate progressive readiness to assume broader command and management responsibilities.