Chief of Community and Crisis Response

Glide•San Francisco, CA

About The Position

GLIDE is seeking a dynamic, strategic senior leader to lead and scale its Community and Crisis Response programs, including Journey Home, Cecil Williams Ambassadors, Legacy Programs, and Single Room Occupancy (SRO) services. The role integrates street outreach, community safety, access to daily free meals, neighborhood and residential services, and GLIDE’s broader services and comprehensive case-management network across 10 Life Domains for Whole Person Care. Neighborhood activation, resident participation, and collaborative stewardship of shared spaces are central to strengthening access, connection, and belonging. The Chief will define and execute a scalable strategy for community engagement and externally facing clean-and-safe street programs; translate priorities into actionable plans; oversee program operations, contracts, budgets, compliance, and performance; and build partnerships with residents, government agencies, community organizations, and other stakeholders. The role also advances resident engagement, stability, health, case-management connections, mobility, and resident leadership. As a senior executive, the Chief partners across GLIDE’s leadership, works alongside the CEO on organizational strategy, culture, and design, and leads and develops senior leaders. The position oversees direct reports and ensures programs are staffed, accountable, and aligned with organizational priorities and contractual requirements. GLIDE’s buildings are in San Francisco’s Tenderloin neighborhood, with an open-door policy for community members and clients.

Requirements

At least 10 years of senior-level management and supervisory experience in a multifaceted service-delivery organization, developing and leading effective management teams.
Experience with street teams, safety protocols, and good-neighbor policies.
Experience managing and implementing programs for high-risk and vulnerable communities using trauma-informed, harm-reduction, stages-of-change, and other asset-based approaches.
Extensive knowledge and experience managing social services, family services, social work, program design and development, or related fields.
Outstanding communication and interpersonal skills, with the ability to develop partnerships with colleagues, Board members, funders, clients, and people of diverse backgrounds.
Strategic thinking, strong analytical skills, data-informed decision-making, financial acumen, critical thinking, and problem-solving abilities.
Demonstrated experience overseeing field deployment, incident escalation, neighborhood service coordination, and operational follow-through.
Strong staff-supervision background, including coaching Senior Directors and Directors to lead large teams and portfolios.
Strategic and systems mindset, strong analytic abilities, and strong meeting-planning and facilitation skills.
Experience managing or administering government-funded programs or working with government funders.
Strong financial oversight, grant and contract compliance, project management, and performance-management skills.
Sound judgment in situations involving service refusal, behavioral health needs, neighborhood concerns, and emergency response.
Demonstrated success with proposal and grant writing, reporting, and stakeholder engagement.
Demonstrated ability to manage operating budgets of $8 million or more across diverse funding streams.
Expertise in program design, project management, and program implementation.
Contract-negotiation skills and demonstrated ability to manage multiple processes and projects effectively.
Ability to develop project budgets for proposals, contract negotiations, and partnerships.
Proficiency with Microsoft Office Suite and ability to learn project-management and data systems such as Salesforce, Asana, Concur, and Adaptive.
Willingness and ability to work nights, weekends, or holidays as required.

Nice To Haves

Graduate degree in social services, nonprofit management, public health, or business administration.
Familiarity with the Tenderloin community and the broader San Francisco community.
Familiarity with community-driven or volunteer-powered organizations.
Experience with community ambassador programs, voluntary reunification, youth services, SRO-based services, or coordinated case management.
Housing policy, case-management, and medical-billing experience and knowledge.
Familiarity with motivational interviewing, de-escalation, overdose response, and coaching staff in field settings.

Responsibilities

Define and execute a scalable strategy for community engagement and externally facing clean-and-safe street programs, including operating structures, policies, program frameworks, contracts, MOUs, and sustainability plans.
Partner with the COO, CPO, and Chief Compliance and Impact Officer to establish performance measures; oversee program analyses, executive briefings, and decision-support materials.
Lead coordination, information-sharing, and reporting across governance committees, working groups, disciplines, and partner agencies; ensure effective meetings, documented decisions, and action follow-through.
Identify opportunities based on mission impact and sustainability, and expand GLIDE’s reach and engagement through outreach, strategic partnerships, and community infrastructure.
Translate strategic priorities into annual plans and actionable workplans with clear owners, timelines, budgets, deliverables, milestones, and performance measures.
Oversee the strategy and execution of Cecil Williams Ambassadors, Journey Home, SRO, and Legacy programs, including contract compliance, outreach, coordination, and program operations.
Advance health, wellness, engagement, and development services across life domains, and build partnerships and site-based services that support resident stability, health, case-management connections, mobility, and leadership.
Integrate referrals and handoffs across GLIDE and its partners with clear follow-up and information-sharing responsibilities.
Engage housed and unhoused residents, youth, SRO residents, businesses, and neighborhood partners in shaping services and public-space priorities, resolving concerns, and evaluating participation, feedback, accessibility, safety, service connections, and sustained use of spaces.
Ensure contract performance, alignment, and sustainability, including compliance and performance for grant-funded Journey Home, Cecil Williams Ambassadors, and SRO services.
Support local partnerships and funding strategies, program development, stakeholder coordination, and contractor performance for major initiatives.
Coordinate with Finance and Accounting on procurement for community and public-safety programs and grant-funded initiatives, including RFPs, RFIs, contracts, purchase orders, and consortium opportunities.
Oversee budget development, forecasting, and financial tracking; monitor expenditures, revenue, and funding allocations to ensure fiscal accountability and return on investment.
Develop mid- and long-range budget projections with program directors, managers, and Finance, and ensure fiscal compliance and performance across the relevant program portfolio.
Partner with senior leadership, including Advancement, Programs, the Center for Social Justice, and GLIDE Memorial Church, to build alliances and support sustainability, strategic alignment, and continuous improvement.
Work alongside the CEO as a thought partner on organizational strategy, culture, and design.
Lead and develop senior leaders; ensure programs are fully staffed and functioning effectively and that city, state, and federal contractual requirements are met.
Oversee direct reports, delegate appropriately, monitor performance, conduct evaluations, and ensure accountability.
Lead reporting across the organization on community-impacting gaps; foster cross-disciplinary communication and collaboration and maintain alignment with Executive Leadership Team priorities.