Chief of Community and Crisis Response

GLIDE•San Francisco, CA

7d•$220,000 - $245,000

About The Position

GLIDE is seeking a strategic senior leader to lead and scale its Community and Crisis Response portfolio, including Journey Home, Cecil Williams Ambassadors, GLIDE Legacy Programs, and Single Room Occupancy (SRO) services. The role brings street outreach, community safety, daily meals, neighborhood services, and residential services together into a coordinated neighborhood service and street response portfolio. It connects these services with GLIDE’s broader service network and comprehensive case management across 10 Life Domains for Whole Person Care. The Chief will develop and execute strategy, strengthen community networks and partnerships, oversee program delivery and compliance, and ensure measurable impact and sustainable growth. The role will lead through directors and managers, oversee budgets and contracts, and work with GLIDE’s executive leadership and partners to improve services, resident participation, neighborhood safety, and access to support for housed and unhoused residents.

Requirements

Graduate degree in social services, nonprofit management, public health, or business administration preferred.
At least 10 years of senior-level management and supervisory experience in a multifaceted service-delivery organization, developing and leading effective management teams.
Experience with street teams, safety protocols, and good-neighbor policies.
Experience managing and implementing programs serving high-risk and vulnerable communities using trauma-informed, harm-reduction, stages-of-change, and other asset-based approaches.
Extensive knowledge and experience managing social services, family services, social work, program design and development, or related fields.
Outstanding communication and interpersonal skills, with the ability to develop partnerships with colleagues, Board members, funders, clients, and people of diverse backgrounds.
Strategic thinking and strong analytical skills; ability to make data-driven decisions, financial acumen, critical thinking, and problem-solving abilities.
Demonstrated experience overseeing field deployment, incident escalation, neighborhood service coordination, and operational follow-through.
Strong staff-supervision background, including coaching Senior Directors and Directors to lead large teams and portfolios.
Strategic and systems mindset, strong analytical abilities, and meeting-planning and facilitation skills.
Experience managing or administering government-funded programs or working with government funders.
Strong financial oversight, grant and contract compliance, project management, and performance management skills.
Sound judgment in situations involving service refusal, behavioral health needs, neighborhood concerns, and emergency response.
Demonstrated success with proposal and grant writing, reporting, and stakeholder engagement.
Demonstrated ability to manage operating budgets of $8 million or more across diverse funding streams.
Expertise in program design, project management, and implementation; contract negotiation skills and ability to manage multiple processes and projects effectively.
Ability to develop project budgets for proposals, contract negotiations, and partnerships.
Proficiency with Microsoft Office Suite and ability to learn project management and data systems such as Salesforce, Asana, Concur, and Adaptive.
Willingness and ability to work nights, weekends, or holidays as required.

Nice To Haves

Familiarity with the Tenderloin and broader San Francisco communities.
Familiarity with community-driven or volunteer-powered organizations.
Experience with community ambassador programs, voluntary reunification, youth services, SRO-based services, or coordinated case management.
Housing policy, case management, and medical billing experience and knowledge.
Familiarity with motivational interviewing, de-escalation, overdose response, and coaching staff in field settings.

Responsibilities

Define and execute a scalable strategy for community engagement and externally facing clean-and-safe street programs, including operating structures, policies, program frameworks, contracts, MOUs, and sustainability plans.
Establish performance measures with senior colleagues and oversee program analyses, executive briefings, and decision-support materials.
Lead coordination, information-sharing, and reporting across governance committees, working groups, disciplines, and partner agencies; ensure effective meetings, documented decisions, and follow-through.
Identify opportunities to expand GLIDE’s reach, visibility, and engagement through outreach, strategic partnerships, and sustainable community infrastructure.
Translate strategic priorities into annual plans and actionable workplans with owners, timelines, budgets, deliverables, milestones, and performance measures.
Oversee the strategy and execution of Cecil Williams Ambassadors, Journey Home, SRO, and Legacy Programs, including contract compliance, outreach, coordination, and operations.
Advance health, wellness, engagement, and development services and pathways across life domains; build partnerships and site-based services that support residents.
Integrate referrals and handoffs across GLIDE and its partners, with clear follow-up and information-sharing responsibilities.
Engage housed and unhoused residents, youth, SRO residents, businesses, and neighborhood partners in shaping services and public-space priorities, resolving concerns, and evaluating program access and outcomes.
Ensure contract performance, alignment, and sustainability for grant-funded Journey Home, Cecil Williams Ambassadors, and SRO services.
Support local partnerships and funding strategies, program development, stakeholder coordination, and contractor performance for major initiatives.
Coordinate procurement with Finance and Accounting for community and public safety programs and grant-funded initiatives, including RFPs, RFIs, contracts, purchase orders, and consortium opportunities.
Oversee budget development, forecasting, and financial tracking; monitor expenditures, revenue, and funding allocations for fiscal accountability and return on investment.
Develop mid- and long-range budget projections with program leaders and Finance; ensure compliance and performance across the relevant program portfolio.
Partner with GLIDE senior leadership and organizational units to support sustainability, strategic alignment, partnerships, and data-informed improvement.
Work with the CEO as a thought partner on organizational strategy, culture, and design.
Lead and develop senior leaders; ensure programs are staffed and functioning effectively and meet city, state, and federal contractual requirements.
Oversee direct reports, delegate appropriately, monitor performance, conduct evaluations, and ensure accountability.
Report organizational community-impact gaps and support cross-disciplinary communication, collaboration, and alignment with executive priorities.