Chief of Advanced Metering Infrastructure (AMI) & Strategic Initiatives

City of Hollywood, Florida • Hollywood, FL

7d • Onsite

About The Position

The Chief of Advanced Metering Infrastructure (AMI) & Strategic Initiatives is a professional and technical management position responsible for planning, directing, and coordinating the City’s AMI data integration, utility billing operations, and customer service delivery. Reporting directly to the Deputy Director of Finance or designee, the position connects public utility field data with municipal water and sewer financial reporting. It oversees automated water meter telemetry, revenue collection, and reporting, with work performed independently within City ordinances and evaluated through audits, budget variances, and divisional KPIs.

The role directs AMI network operations and maintenance, oversees utility billing and reconciliation, and leads customer service functions. It uses meter and billing data to identify exceptions, protect revenue integrity, improve customer service, and inform utility planning. The position also leads technology and process initiatives, supervises billing and customer service personnel, supports emergency operations when assigned, and ensures records and communications comply with Florida Public Records and Sunshine Laws.

Work is performed primarily in an office environment that requires responsiveness to changing goals, priorities, and needs. The role requires walking, sitting, writing, hearing, and speaking, and occasionally exerting up to 50 pounds of force to move objects. A valid driver’s license, proof of automobile insurance, and acceptable background and driving records are required.

Requirements

• Bachelor’s degree from an accredited university in Finance, Accounting, Business Administration, Information Systems, or a closely related field.
• Five to seven years of progressive professional experience in utility operation and administration, municipal revenue functions, or smart meter data logistics; water, sewer, or stormwater experience is preferred.
• At least three years of direct supervisory experience over a billing or data division.
• Demonstrated experience with AMI or AMR systems and utility billing or Customer Information Systems (CIS).
• Valid driver’s license and proof of automobile insurance.
• Acceptable background record and driving record.
• Ability to perform the essential functions, with reasonable accommodation where applicable.
• Knowledge of utility operations and administration, including water, sewer, stormwater, billing, revenue management, account administration, and customer service.
• Knowledge of AMI and AMR technologies, utility billing and CIS, meter data collection, validation, analysis, and exception management.
• Knowledge of utility revenue processes, including billing cycles, adjustments, delinquent accounts, collections, revenue reconciliation, and related controls.
• Knowledge of financial principles and practices applicable to utility operations, including budgeting, revenue forecasting, financial reporting, reconciliation, and performance measurement.
• Knowledge of applicable federal, state, and local requirements governing municipal utility operations, including Florida public records requirements.
• Knowledge of process improvement, quality control, performance measurement, and operational efficiency practices.
• Strong analytical and problem-solving skills, including the ability to analyze large volumes of billing, meter, financial, and operational data and identify trends, discrepancies, and root causes.
• Ability to translate technical, financial, and operational information into clear reports, recommendations, and communications for varied audiences.
• Skill in using utility billing and CIS software and related technology for data management, reporting, billing accuracy, system administration, troubleshooting, and decision-making.
• Ability to analyze AMI/AMR meter data and identify inaccurate readings, exceptions, leaks, estimated consumption, system errors, and issues affecting billing accuracy and revenue integrity.
• Strong supervisory and leadership skills, including planning, organizing, directing, motivating, developing, and evaluating staff.
• Ability to establish performance standards, monitor operational metrics, evaluate results, and hold staff accountable.
• Ability to manage multiple priorities, projects, system initiatives, and deadlines while maintaining accuracy and attention to detail.
• Ability to lead technology, process, procedure, and continuous improvement initiatives with minimal disruption to utility operations.
• Strong written, verbal, and interpersonal communication skills and ability to maintain effective working relationships with employees, management, customers, vendors, contractors, consultants, and external agencies.
• Ability to exercise sound judgment and make effective financial, operational, technological, regulatory, and customer service decisions.
• Ability to resolve complex billing discrepancies, data integrity issues, system problems, and revenue-impacting concerns in a timely and effective manner.
• Ability to develop solutions balancing revenue integrity, operational efficiency, regulatory compliance, and customer-focused service.
• Ability to work independently, exercise discretion, and keep management informed of significant issues, risks, and operational concerns.
• Ability to maintain confidentiality and appropriately handle sensitive customer, financial, personnel, and operational information.

Nice To Haves

• Master’s degree in Business Administration (MBA), Public Administration (MPA), Information Systems, or a related technical discipline.
• Three or more years of hands-on experience administering Tyler Munis Utility Billing modules.
• Experience managing or administering water utility AMI systems, including Sensus, Neptune, Badger, or Itron networks.
• Professional certification such as Project Management Professional (PMP), Certified Public Manager (CPM), Lean Six Sigma, or another recognized process-improvement certification.
• Previous experience working for a Florida municipality, with knowledge of Florida public records requirements and local government utility operations, ordinances, and regulatory requirements.
• Additional education and experience, or an equivalent combination of training and experience, may be substituted for the stated requirements.

Responsibilities

• Direct the operation and maintenance of the AMI mesh network, including endpoints, collectors, and data management software.
• Monitor telemetry health reports and network capture rates to support a 99% or higher read success rate for monthly billing cycles.
• Coordinate with Public Utilities field crews to address meter tampering, non-transmitting nodes, leaks, and unusual consumption flagged by software.
• Work with IT and GIS teams to maintain data integrity between AMI software and the City’s billing and ERP systems.
• Manage hardware and software vendor relationships, contract renewals, and firmware updates.
• Provide strategic direction and evaluation for AMI Administrators and operational Supervisors to maximize network uptime.
• Oversee daily administration of the utility billing module in Tyler Munis or related software, including rate setup and invoicing for Water, Sewer, Stormwater, and Sanitation services.
• Validate automated rate adjustments and identify fiscal leakage, unbilled consumption, and anomalies before monthly billing cycles close.
• Partner with Public Utilities finance and accounting staff to review and execute utility billing journal entries and ensure accurate accounts receivable, consumption adjustments, aging balances, and financial statements.
• Lead the Customer Service team and improve performance frameworks, response times, and resolution quality.
• Coordinate with the Treasury Division to reconcile payment receipts, lockbox data, web payments, and cashier balances with customer accounts in Tyler Munis.
• Use AMI data to develop proactive leak notification programs that reduce billing disputes and support water conservation.
• Resolve escalated complex billing and high-bill adjustment disputes requiring technical analysis or pool-fill exceptions.
• Develop a roadmap for a future Smart Utility, including real-time resident consumption dashboards.
• Identify and propose digital process improvements, such as self-service customer web portals and mobile billing tracking, to Department of Public Utilities Finance leadership.
• Analyze utility data trends and provide the Director with strategic insights on water loss and infrastructure health.
• Lead change management for software and hardware transitions and identify and apply for state and federal grants related to water conservation and smart infrastructure.
• Assign, review, and oversee Revenue Analysts’ work on data anomalies, revenue collection curves, and utility enterprise fund performance.
• Directly supervise, train, and evaluate utility billing managers and supervisors, and customer service and billing staff.
• Handle first-tier disciplinary evaluations and establish team data-integrity metrics.
• Respond to and assist with emergency management operations, storm recovery, or system restorations when assigned during activated emergency periods.
• Ensure divisional data, billing records, and customer communications are managed and retained in compliance with Florida Public Records and Sunshine Laws.

Benefits

• Low-cost health insurance, including medical, dental, and vision plans
• Flexible Spending Plans
• Four-day work week
• Award-winning wellness program
• Paid time off, including 13 paid holidays, vacation leave, personal leave, and sick leave
• Federal Student Loan Forgiveness Program eligibility for employees with 10 years of public service and on-time payments
• Competitive pay
• Pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager