CNO, VP Patient Care Services

UPMC•Jamestown, NY

6d•$185,000 - $225,000

About The Position

UPMC Chautauqua is seeking a Chief Nursing Officer and Vice President of Patient Care Services to provide executive nursing management, direction, and leadership. The role drives, supports, and models a caring, service-oriented professional culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall patient experience. As a member of facility- and system-level executive leadership teams, the CNO builds effective relationships with internal and external constituents and stakeholders to support operating effectiveness and strategic positioning. The role also participates with Board, senior management, medical staff, and clinical leaders in planning and conducting organization-wide performance improvement activities. The position exercises final authority and scope of nursing practice for nursing care, treatment, and services across the organization. It directs nursing policies, standards, and staffing plans; oversees clinical, financial, and human-resource performance; and supports a professional practice environment that promotes positive patient outcomes, staff satisfaction, safety, and efficient, cost-effective services. The CNO reports clinical and financial operating results to the President & CEO and helps translate organizational strategy into action with managers and staff.

Requirements

Bachelor of Science in Nursing (BSN).
Master’s degree in Nursing or a related healthcare field.
At least 5 years of progressive nursing-management experience.
Experience managing diverse functions.
Current Registered Professional Nurse licensure in the state where the facility is located.
Leadership skills.
Interpersonal and communication skills.
Strong motivation.
Planning and organizational skills.
Problem-solving skills.
Stress management.
Confidentiality.
Flexibility in working hours.
Cultural sensitivity and flexibility.

Nice To Haves

PhD or DNP in Nursing.
National Nurse Executive Certification.

Responsibilities

Ensure nursing practice and patient care plans comply with the hospital mission and vision, applicable regulatory and healthcare agency standards, and UPMC policies.
Participate in community initiatives and encourage nurses’ community involvement.
Build relationships and integrate physicians and other team members into organizational work.
Create and communicate UPMC nursing’s shared vision.
Assess areas of responsibility, identify strengths and opportunities, and identify innovations to support healthcare-process redesign.
Regularly evaluate clinical and financial operations within the scope of responsibility and report results to the President & CEO.
Develop and maintain a professional practice environment that supports positive patient outcomes and staff satisfaction.
Oversee initiatives to recognize, reward, and incentivize staff.
Create a patient-centered environment that treats collegiality, negotiation, and interdisciplinary communication as core expectations.
Share best practices through publications, presentations, and exchanges to increase exposure to innovative solutions and positive change.
Integrate evidence-based practice and research opportunities related to practice changes into the organization’s operational infrastructure.
Represent UPMC positively.
Participate in developing clinical programs, policies, and procedures for delivery of care and services.
Build trust through acknowledging others’ contributions, listening, transparent communication, confronting reality, and clarifying expectations.
Identify and act on process-improvement opportunities based on risk, liabilities, clinical findings, team recommendations, and research to promote cost-efficient quality outcomes.
Contribute to achievement of hospital, business-unit, and UPMC Health System strategic goals.
Coach staff in cultural diversity and competency, address workplace horizontal violence and impairment, and value differences among staff, physicians, patients, and communities.
Oversee the Professional Practice Council and support shared governance.
Manage workforce planning, including staffing patterns, skill mix, employment decisions, and current and future workforce needs and skill sets.
Identify opportunities to learn and transfer innovative knowledge, adopt best practices, eliminate duplication, and maximize efficiency.
Use hospital and system databases, decision-support tools, and expert programs to analyze information from disparate sources for patient-care planning.
Establish liaisons, networks, and resource acquisition to support growth and development of the Patient Care division in the system and community.
Translate the organization’s strategic plan for managers and staff, engaging support and soliciting feedback.
Promote financial stewardship and clinical excellence in operational and capital acquisition and budgeting processes; allocate financial, information, and human capital for improvement activities and cost-effective service delivery.
Establish performance measures, assess operations, and work with department management to support efficient and effective services.
Apply understanding of the hospital’s insurance payor mix and case-mix index, including their relationship to length of stay, readmissions, and patient treatment courses.
Explain and use process metrics, linking them to goals and national quality initiatives and metrics.
Conduct organizational assessments to identify succession-planning issues and establish action plans; mentor future nursing leaders and identify staff with leadership potential.
Use an interactive leadership style to influence thinking and reshape culture and the work environment.
Exercise final authority and scope of nursing practice for nursing care, treatment, and services.
Address complex, high-risk problems, turn them into opportunities and challenges, and resolve and manage conflict.
Ensure compliance with federal, state, and local laws and regulations.
Maintain relationships with universities, colleges, and nursing schools to support nurse education, continuing professional education, and development of nursing knowledge.
Oversee data submissions for public reporting.
Engage medical staff as partners in clinical quality and organizational and programmatic success, and provide timely follow-up on patient and physician complaints.
Direct implementation of nursing policies and procedures, nursing standards, and nursing staffing plans across the organization.
Promote a culture of safety, encourage participation in measurement surveys, and develop action plans to improve safety culture.
Build collaborative relationships with staff, peers, other disciplines, ancillary services, physicians, vendors, community leaders, legislators, and educational programs.
When relevant to the department’s scope, monitor hand-hygiene compliance against unit-specific monthly observation targets and support ongoing improvement or maintenance.
Identify and mitigate clinical-area safety risks and hazards affecting patients or staff, escalating them to leadership as appropriate.
Set clinical, financial, and human-resource improvement priorities aligned with organizational goals; manage the department budget responsibly and hold staff accountable for efficient resource use, including flexible staffing to meet patient-care needs.
Perform in accordance with system-wide competencies and behaviors.
Perform other duties as assigned.