Chief Mission Delivery Officer

Girl Scouts of Hawai'i•Honolulu, HI

About The Position

The Chief Mission Delivery Officer (CMDO) ensures that departments directly related to the girl experience and mission delivery are coordinated and work together to support the organization. The role provides leadership, direction, and support to foster innovation, collaboration, membership growth, a stronger volunteer experience, quality programming, and improved retention. It integrates functions that support organizational growth, satisfaction, and loyalty. As a member of the GSH leadership team, the CMDO helps establish priorities, launch initiatives, align resources, adapt systems, and champion change. The role oversees council properties and mission-delivery operations, implements the CEO’s vision and the co-developed strategic plan, and leads staff and council-wide efforts related to membership services, programming, volunteer engagement, safety, customer service, and member satisfaction. The CMDO also oversees mission-delivery budgeting, risk management, business continuity, crisis response, and escalated member cases. The position requires a bachelor’s degree in a related field or equivalent professional experience, at least three years of executive-level experience (preferably with a nonprofit or membership-based agency), supervisory and volunteer-management experience, and strong strategic, analytical, communication, budgeting, and conflict-resolution skills. Knowledge of Girl Scouting is preferred. The employee must be able to work a flexible schedule that includes some evenings and weekends and travel as needed. Personal transportation, a valid driver’s license, personal auto insurance meeting council requirements, registration with GSUSA, and successful completion of a background investigation are required. The role includes occasional physical activity and lifting or moving up to 25 pounds, as well as frequent high-stress work when dealing with volunteers and staff.

Requirements

Bachelor’s degree in a related field or equivalent professional experience.
At least 3 years of executive-level experience, preferably with a nonprofit or membership-based agency.
Supervisory experience leading a team.
Volunteer-management experience.
Excellent computer skills, including Microsoft Word, Excel, and Outlook, and customer relationship management systems.
Strategic thinking, analysis, and negotiation skills to identify and resolve conflict.
Ability to demonstrate professionalism while networking in public settings.
Ability to communicate clearly, empathetically, and convincingly about the organizational mission and its importance.
Ability to handle sensitive information and maintain confidentiality.
Experience developing and administering budgets.
Ability to analyze data and use it to guide decisions.
Ability to give, receive, and analyze information; prepare written materials; articulate goals; and create action plans.
Ability to work independently, prioritize work, and manage multiple competing deadlines.
Ability to work a flexible schedule, including some evenings and weekends.
Ability to travel as needed.
Personal transportation, a valid driver’s license, personal auto insurance, and coverage meeting the Council insurance company’s requirements.
Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.
Successfully pass a background investigation.
Ability to occasionally stand, walk, sit, use hands to operate office equipment, reach, climb stairs, balance, bend, stoop, kneel, crouch, or crawl, and talk or hear within the normal range for telephone use.
Ability to occasionally lift and/or move up to 25 pounds.
Close visual acuity for computer work, preparing and analyzing data and figures, extensive reading, and driving.
Ability to manage frequent high-stress work involving volunteers and staff.

Nice To Haves

Knowledge of Girl Scouting.
Experience with Salesforce.

Responsibilities

Serve as a member of the GSH leadership team, helping establish priorities, launch initiatives, align resources, adapt systems, and champion change.
Oversee council properties to support quality programming.
Execute and implement the GSH vision set by the CEO and the co-developed strategic plan.
Integrate membership services throughout the council and oversee activities supporting member satisfaction, customer service, recruitment, and retention goals.
Ensure the safety and well-being of members and compliance with GSUSA standards and applicable state and federal laws.
Direct, lead, and manage assigned staff, supporting the development, communication, and integration of tools, resources, and systems for a nationally consistent leadership-development experience for girls within the council jurisdiction.
Monitor community trends and issues affecting girls, volunteers, and council services, and stay current on relevant GSUSA policies, priorities, changes, and requirements.
Lead a comprehensive, multifunctional plan for program enrichment, membership growth and retention, and volunteer engagement and development.
Direct the development and implementation of a council-wide program plan and program-delivery systems for girls in grades K–12 from diverse communities and backgrounds.
Identify and create standard operating procedures as needed to improve mission delivery.
Provide high-level conflict resolution and serve as the main point of contact for escalated member cases.
Maintain risk-management and business-continuity plans for council operations.
Lead the crisis-management and emergency-response team.
Promote Girl Scout visibility and strengthen the Girl Scout image in the community.
Develop the annual mission-delivery budget in collaboration with department directors.
Lead, motivate, and retain a high-performing staff, and evaluate and manage team performance against established standards.
Support and promote the council’s commitments to excellent customer service, membership growth, community visibility, and safety.