Chief of Mission Operations

Booz Allen Hamilton•Chantilly, VA

5d•$99,000 - $225,000

About The Position

The Chief of Mission Operations leads day-to-day execution and drives improvements across the organization’s operational landscape. The role guides the Lead Site Reliability Engineer and Operations team to ensure resilience, efficiency, and exceptional platform service availability. It provides strategic leadership for predictive analytics initiatives, outage readiness planning, and the operational rigor required for major mission events. The Chief collaborates with technical and business leaders, partners with external stakeholders, and promotes accountability, learning, and high performance.

Requirements

10+ years of experience leading site reliability, production operations, or IT operations functions, including incident response, problem management, operational monitoring, and service management practices.
Active TS/SCI clearance and willingness to take a polygraph exam.
Bachelor’s degree or 14+ years of experience in IT operations functions in lieu of a degree.
Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC certification within 6 months of the start date.

Nice To Haves

Experience supporting large, mission-driven organizations or high-availability environments.
Experience with military or federal agency mission operations tactics, techniques, and protocols (TTPs).
Experience with network engineering, systems administration, and software development.
Experience with Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, and Confluence.
Exceptional leadership, communication, and stakeholder management skills.
TS/SCI clearance with a polygraph.
Master’s degree in a relevant field.
Security+ CE, SSCP, CCNA-Security, or GSEC certification.

Responsibilities

Directly lead site reliability and operations teams to ensure high-quality service delivery and strong operational performance.
Provide strategic oversight of incident management, change management, system capacity planning, and operational readiness.
Deliver executive-level reporting on performance, risks, and mission-critical improvement initiatives.
Develop and track key operational metrics, including availability, incident response, and customer impact.
Collaborate across engineering, IT, product, and business teams to improve workflows and overall service delivery.
Guide and elevate the Lead Site Reliability Engineer and Operations team.
Drive predictive analytics initiatives, outage readiness planning, and operational readiness for major mission events.