Chief Mission Delivery Officer

Girl Scouts of Hawaii•Honolulu, HI

About The Position

The Chief Mission Delivery Officer (CMDO) ensures that departments connected to the girl experience and mission delivery are coordinated and work together effectively for the well-being of the organization. The CMDO provides leadership, direction, and support to advance innovation, collaboration, membership growth, volunteer experience, program quality, and retention. The role integrates functions that contribute to organizational growth, satisfaction, and loyalty. As a member of the council leadership team, the CMDO helps establish priorities, launch initiatives, align resources, adapt systems, and champion change. The role oversees council properties and mission delivery, including membership services, programming, volunteer engagement, safety, crisis response, and staff performance. The CMDO executes the CEO’s vision and the co-developed strategic plan, and develops the annual mission-delivery budget in collaboration with department directors.

Requirements

Bachelor’s degree in a related field or equivalent professional experience.
At least 3 years of executive-level experience, preferably with a nonprofit or membership-based agency.
Supervisory experience leading a team.
Volunteer management experience.
Excellent technical computer skills, including Microsoft Word, Excel, and Outlook, and customer relationship management systems.
Strategic thinking, analysis, and negotiation skills to identify and resolve conflict.
Professionalism while networking in the public arena.
Ability to communicate clearly, empathetically, and convincingly about the organizational mission and its importance to the public.
Ability to handle sensitive information and maintain confidentiality.
Experience developing and administering budgets.
Ability to analyze data and use it to drive decision-making.
Ability to give, receive, and analyze information; prepare written materials; articulate goals; and create action plans.
Ability to work independently, prioritize work, and manage multiple competing deadlines.
Ability to work a flexible schedule, including some evenings and weekends.
Ability to travel as needed.
Must have personal transportation, a valid driver’s license, personal auto insurance, and coverage meeting the Council insurance company’s requirements.
Must subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.
Must successfully pass a background investigation.
The employee is occasionally required to stand, walk, sit, use hands to handle objects or operate office equipment, reach, climb stairs, balance, bend, stoop, kneel, crouch, crawl, and communicate within normal range for telephone use.
Must occasionally lift and/or move up to 25 pounds and have close visual acuity for computer work, data preparation and analysis, reading, and driving.
Frequent high-stress work may be required when dealing with volunteers and staff.

Nice To Haves

Knowledge of Girl Scouting.
Experience with Salesforce.

Responsibilities

Serve as a key member of the GSH leadership team, helping establish priorities, launch initiatives, align resources, adapt systems, and champion change.
Oversee council properties to support quality programming.
Execute and implement the GSH vision set by the CEO and the co-developed strategic plan.
Integrate membership services throughout the council and oversee activities that support member satisfaction, customer service, recruitment, and retention goals.
Ensure the safety and well-being of members and compliance with GSUSA standards and applicable state and federal laws.
Lead and manage assigned staff, supporting the development, communication, and integration of tools, resources, and systems for a nationally consistent leadership development experience for girls within the GSH Council jurisdiction.
Monitor community trends and issues affecting girls, volunteers, and council services, and stay current on GSUSA policies, priorities, changes, and requirements related to the Girl Scout Leadership Experience and membership philosophy and strategies.
Lead development and implementation of a comprehensive, multifunctional plan for program enrichment, membership growth and retention, and volunteer engagement and development.
Direct development and implementation of a council-wide program plan and program delivery systems for girls in grades K–12 from diverse communities and backgrounds.
Identify and create new standard operating procedures as needed to improve mission delivery.
Provide high-level conflict resolution and serve as the primary point of contact for escalated member cases.
Maintain risk management and business continuity plans for council operations.
Lead the crisis management and emergency response team.
Promote Girl Scout visibility and strengthen the Girl Scout image in the community.
Create the annual mission-delivery budget in collaboration with department directors.
Lead, motivate, and retain a high-performing staff; evaluate and manage team performance against established standards.
Support and promote the council’s commitments to excellent customer service, membership growth, community visibility, and safety.