Chick-fil-A Chief Leadership Officer

Cooper Connect•Raleigh, NC

10d•Onsite

About The Position

Chick-fil-A Capital Crossing is seeking a dynamic and experienced Chief Leadership Officer to join their leadership team. This is a high-level leadership opportunity for someone passionate about developing other leaders, driving results, and helping build an organization prepared for continued growth. Working closely alongside the Owner/Operator, the Chief Leadership Officer will help develop and align a strong team of Directors, strengthen leadership systems and accountability, and contribute to the strategic direction of an $11M+ restaurant. This position is ideal for a humble, driven leader who combines a genuine heart for people with strong business acumen and the ability to influence others.

Requirements

4+ years of high-level restaurant management
Proven experience developing other managers and leaders
Strong business acumen with the ability to understand restaurant performance, metrics, labor, and profitability
Demonstrated ability to lead with humility, professionalism, and accountability
Strategic thinker who can identify opportunities and take ownership of solutions
Strong interpersonal and communication skills with the ability to influence and align other leaders
Passion for Chick-fil-A's values
Desire for a long-term leadership career with the opportunity for increased responsibility as the organization grows

Nice To Haves

Bachelor's Degree

Responsibilities

Maintain a hands-on leadership presence in daily restaurant operations, working alongside the team and stepping into Front of House and Back of House operations as the business requires
Work a flexible schedule and oversee restaurant operations across varying dayparts, ensuring excellence in food safety, hospitality, speed of service, quality, and operational execution
Lead, coach, and develop a strong team of Directors across Front of House, Back of House, and Administrative functions
Build a healthy, high-performance leadership culture centered on humility, accountability, trust, and results
Develop leaders through intentional coaching, feedback, delegation, and individual development plans
Partner with the Owner/Operator and senior leadership team to establish priorities, solve business challenges, and execute long-term goals
Use restaurant metrics and business results to identify opportunities, create solutions, and improve performance
Strengthen leadership systems and processes that create consistency and can scale as the organization grows
Hold leaders accountable to performance expectations while maintaining strong relationships and a genuine investment in their development
Drive profitability by identifying operational inefficiencies, improving productivity, reducing waste, and supporting strategic growth initiatives