Chief Administrative Officer

City of New York•New York, NY

3d•$103,355 - $120,000•Hybrid

About The Position

The Chief Administrative Officer (CASO) leads the data, fiscal, validation, technology, compliance, policy, and administrative support functions for the Division of Citywide Workforce Opportunity (CWO) at the NYC Department of Small Business Services. Reporting to the Deputy Commissioner for Citywide Workforce Opportunity, the role supports the effectiveness and efficiency of services for New York City jobseekers and businesses. The CASO serves as CWO’s liaison to agency IT, Finance, Procurement, Legal, Facilities, Inter-Governmental Affairs, Human Resources, and EEO teams. The division serves more than 100,000 jobseekers and 1,000 employers annually through Workforce1 Career Centers and occupational training programs.

Responsibilities

Lead CWO’s administrative support, data, finance, validation, technology, compliance, and policy functions.
Serve as the division’s lead on budget and fiscal matters and as the main point of contact to SBS’s Financial Management and Administration office.
Work with CWO teams and contracted vendors on budget development, planning, and modifications.
Provide meetings and training to support sound financial management, address under- or overspending, and ensure cost and payment requirements are understood and documented.
Oversee contracted vendor and training-voucher invoices to ensure expenses are within budget, compliant with regulations, and supported by required deliverables.
Improve divisional fiscal, contracting, and operational processes and policies in collaboration with CWO teams, agency teams, and vendors.
Mentor and supervise the fiscal and validations teams.
Lead CWO data and performance management, including reporting to funders and oversight bodies and internal analysis to improve performance.
Work with CWO leadership and teams to identify, define, measure, and communicate key performance indicators.
Develop dashboards and other data visualizations, and provide training and capacity-building to CWO teams and contracted providers.
Ensure performance reports are accurate, complete, and timely, and manage grant reporting.
Ensure performance validation processes verify deliverables, including training completion and new hires.
Respond to data requests from funders, oversight entities, leadership, and other stakeholders.
Mentor and supervise the data and reporting team.
Manage CWO technology projects, including the workforce development CRM and data management system, software needs, and licenses.
Identify technology opportunities and resources to improve operational efficiency and effectiveness, and coordinate with SBS IT on software updates and projects.
Work with IT to monitor and support CWO’s AI pilot, ensuring it improves effectiveness and efficiency while preserving the integrity of the work.
Manage preparation for and responses to local, state, and federal audits, coordinating with CWO leadership, FMA, Legal, and NYC Talent.
Ensure processes and infrastructure meet compliance requirements and internal-control best practices, and work with teams to address gaps or risks.
Monitor applicable regulations and guidance, including WIOA advisories, and coordinate necessary updates to operational processes and policies.
Track workforce-development policy developments, legislation, regulations, and potential funding streams, and liaise with SBS Intergovernmental Affairs.
Support professional development and monitor compliance with human-resources requirements, including mandatory training and tasks and standards evaluations.
Coordinate with Facilities, FMA, Workforce1 Operations, and JobsNYC teams to ensure client-service sites are maintained and equipped to provide a strong customer experience.
Work with divisional and agency leadership, FMA, and potentially private funders to identify capital funding opportunities for client-service-site infrastructure.
Serve on the CWO senior leadership team and collaborate with other senior leaders on strategy, collaboration, and system performance.
Perform other duties as assigned.