Chief Administrative Officer

City of New York•New York, NY

3d•Hybrid

About The Position

The Chief Administrative Officer (CASO) leads the data, fiscal, validation, technology, compliance, policy, and administrative support functions for the Division of Citywide Workforce Opportunity (CWO) at the NYC Department of Small Business Services. Reporting to the Deputy Commissioner for Citywide Workforce Opportunity, the role supports and optimizes the effectiveness and efficiency of CWO’s services to New York City jobseekers and businesses. The position also serves as CWO’s liaison to agency teams responsible for IT, Finance, Procurement, Legal, Facilities, Inter-Governmental Affairs, Human Resources, and EEO. CWO serves more than 100,000 jobseekers and 1,000 employers annually. It oversees 18 Workforce1 Career Centers across the five boroughs and a broad training portfolio, including individual training grants and cohort-based occupational training programs. The Chief Administrative Officer leads budget and fiscal management, vendor invoice review, performance reporting and data analysis, validation processes, technology projects and CRM systems, audit preparation and response, compliance with applicable requirements, and workforce-development policy monitoring. The role supervises and mentors fiscal, validation, data, and reporting teams; supports human resources and facilities needs; and serves on the CWO senior leadership team. The position may be eligible for remote work up to two days per week under the City/DC37 Remote Work Pilot Program, but requires a strong in-person presence.

Responsibilities

Lead CWO’s administrative support, data, finance, validation, technology, compliance, and policy functions.
Serve as CWO’s liaison to the agency’s IT, Finance, Procurement, Legal, Facilities, Inter-Governmental Affairs, Human Resources, and EEO teams on division-related matters.
Lead CWO budget and fiscal matters and serve as the main contact to SBS’s Financial Management and Administration office.
Manage budgets with CWO teams and contracted vendors, including budget development, planning, and modifications.
Hold meetings and trainings to support sound financial management, address under- or overspending, and ensure cost and reimbursement requirements and performance payment methodologies are documented and understood.
Oversee review of vendor and training-voucher invoices for budget compliance, regulatory compliance, and documentation of deliverables.
Improve fiscal, contracting, and operational processes and policies to support timely vendor payments, efficiency, compliance, and effectiveness.
Mentor and supervise the fiscal and validations teams.
Lead data and performance management, including required reporting to funders and oversight bodies and internal performance analysis.
Work with CWO teams and leadership to identify, define, measure, and communicate key performance indicators for continuous quality improvement.
Develop dashboards and other data visualizations and provide training and capacity-building to CWO teams and contracted providers.
Ensure performance reports are accurate, complete, and timely, and manage grant reporting.
Ensure validation processes verify deliverables, including training completion and new hires.
Respond to data requests from funders, oversight entities, leadership, and other stakeholders.
Mentor and supervise the data and reporting team.
Manage CWO technology projects, including the workforce-development CRM and data-management system, software needs, and licenses.
Identify technology opportunities and resources to improve operational efficiency and effectiveness.
Coordinate with SBS’s Information Technology Team on software updates and technology projects.
Work with IT to monitor and support implementation of CWO’s AI pilot, promoting effective and efficient use while preserving the integrity of the work.
Manage preparation for and responses to local, state, and federal audits, in coordination with CWO leadership, FMA, Legal, and NYC Talent.
Ensure processes and infrastructure meet oversight and funder compliance requirements and internal-control best practices; work with teams to address gaps or risks.
Monitor applicable local, state, and federal regulations and guidance, including WIOA advisories, and coordinate necessary operational and policy updates with CWO teams and vendors.
Track workforce-development legislation, regulations, and potential funding streams; coordinate with SBS’s Intergovernmental Affairs Team on policy matters.
Support professional development and monitor compliance with human resources requirements, including mandatory training and tasks and standards evaluations; liaise with Human Resources as needed.
Coordinate with Facilities, FMA, Workforce1 Operations, and JobsNYC teams to ensure client-service sites are maintained and equipped to deliver a strong customer experience.
Work with divisional and agency leadership, FMA, and potentially private funders to identify capital funding opportunities for client-service-site infrastructure.
Serve on the CWO senior leadership team and collaborate with other senior leaders to advance strategy, collaboration, and system performance.
Perform other duties as assigned.