Chevrolet Service Lane Manager

CMA's Toyota of Martinsburg • Martinsburg, WV

7d • $60,000 - $120,000

About The Position

CMA is seeking a Chevrolet Service Lane Manager to lead service drive operations, develop service advisors, and deliver an exceptional customer experience. This role is an opportunity for an experienced automotive service professional to advance their career with an employee-owned automotive organization. The manager will influence customer retention, team performance, and dealership success.

Requirements

• Previous automotive dealership service management experience is preferred.
• Strong customer relationship management skills.
• Experience managing automotive service operations.
• Proven leadership and coaching abilities.
• Knowledge of automotive repair processes and warranty administration.
• Excellent communication and problem-solving skills.
• Results-oriented mindset with strong organizational abilities.
• High school diploma or equivalent required.
• Automotive service management experience is strongly preferred.

Nice To Haves

• Previous automotive dealership service management experience.
• Automotive service management experience.

Responsibilities

• Lead daily operations of the automotive service drive.
• Coach, mentor, and develop service advisors.
• Ensure exceptional customer satisfaction and retention.
• Resolve customer concerns and service-related issues.
• Monitor service department performance metrics.
• Improve workflow efficiency and maximize productivity.
• Work closely with technicians and dealership leadership.
• Support warranty compliance and manufacturer standards.
• Drive profitability while maintaining a superior customer experience.
• Foster a positive, accountable, and professional team culture.

Benefits

• Employee Stock Ownership Plan (ESOP).
• 401(k) with company support.
• Medical, dental, and vision insurance.
• Paid time off.
• Employee vehicle purchase program.
• Employee discounts on parts and service.
• Paid training and professional development.
• Career growth opportunities.
• Employee Assistance Program.
• Closed on Sundays.
• Commission and performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED