Chemical Support Engineer, Pulp & Paper (Oregon)

Solenis • United States of America, Oregon (Remote), OR

3d • $70,250 - $103,026 • Onsite

About The Position

Solenis is hiring a Chemical Support Engineer to serve as the primary technical resource for the district. The role ensures treatment chemicals and equipment are applied safely, effectively, and cost-efficiently across customer sites, collaborating with Sales Account Managers to design, implement, and optimize treatment programs in the pulp and paper industry.

The engineer provides on-site service and technical support, troubleshoots treatment and equipment issues, analyzes program performance, and recommends improvements. The position also maintains service records and reports, contributes technical input to proposals and customer documentation, monitors and maintains feed equipment, and participates in ongoing technical training.

The expected compensation range is $70,250 to $103,026, plus discretionary bonuses. Compensation may vary based on skills, experience, and other factors permitted by law. Relocation assistance is available. The role includes a company-provided vehicle, laptop, and mobile phone.

Requirements

• Bachelor’s degree in a science, engineering, or other technical discipline; equivalent experience may be considered, including 10+ years of relevant manufacturing or equipment experience.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or ability to quickly learn industry-specific applications and technologies.
• Results-driven mindset with a proactive approach to problem-solving.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver’s license with a satisfactory driving record.
• Willingness to participate in an on-call weekend rotation, typically up to one weekend per month.

Nice To Haves

• Experience with laboratory testing, pumps, pipefitting, and electrical systems.

Responsibilities

• Conduct routine service visits and testing to ensure safe, effective, and compliant treatment programs.
• Provide technical support and pre-sales expertise to customers and the sales team throughout the sales process.
• Maintain accurate service records, update databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites, develop corrective action plans, and communicate findings to customers and Sales Account Managers.
• Provide technical input for proposals, projects, and customer-facing documentation, while identifying opportunities for business growth within existing accounts.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance, and inspection of feed equipment.
• Participate in technical training and professional development activities to expand technical knowledge and skills.

Benefits

• Ongoing professional development and career growth opportunities.
• Competitive paid time off program, including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• 401(k) plan with company matching contributions.
• Relocation assistance available.
• Company-provided vehicle, laptop, and mobile phone.
• Comprehensive benefits including medical, dental, and vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level