Chef Operator

DIG INN Restaurant Teams•Boston, MA

14h•Onsite

About The Position

As a Chef Operator, you will build a team that is driven by culinary excellence, and lead them to new skills in our scratch-based kitchen. You are a dynamic leader who loves to train, mentor, and develop your teams into future leaders by teaching them new skills everyday and showing up as your best self. You’re an achiever who has a strong sense for operations and is driven by results. In our operation centered around innovation, you are always looking at business from a strategic, and systematic lens to set you and your team up for success. Staying organized while managing logistics and thinking big picture in a fast paced environment is key to your role as Chef Operator. We are constantly evolving our menu and testing new initiatives to improve our business operations. You will effectively manage, delegate and multitask to ensure your team is well equipped to handle any new challenge. You will clearly communicate and uphold culinary standards, roll out new projects/initiatives, and keep up with all DOH guidelines, all while inspiring your team to work towards a better food future. You are responsible for managing the entire restaurant operation and maintaining oversight over all front-of-house and back-of-house ops. Our Restaurants run using a traditional brigade system. As the Chef Operator, you are the first in command and have a true sense of ownership over your restaurant. You partner directly with the Chef de Cuisine to drive success and report to the Field Leadership Team. You work collaboratively with the other restaurant leaders to ensure the restaurant team is well-trained and organized to provide guests with an experience that goes beyond a great meal. DIG is determined to help support the next generation of farmers, cooks and chefs!

Requirements

3 - 5 years minimum kitchen or operational restaurant management experience.
A passion for real, good food and the leadership skills to operate a scratched base, every changing kitchen.
The willingness to roll up your sleeves and pitch in whenever and wherever necessary.
The demonstrated skills to motivate and develop a high-performing team.
The discipline and desire to create systems and organization within fast changing environments.
Excellent communication skills and an eye for detail.
Strong computer skills. You can navigate multiple digital ordering systems with ease.
Ability to learn technological platforms and work systematically with them.
Familiarity with restaurant costing and inventory software.
The ability to perform physical requirements of the position (the ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds). These physical requirements may be accomplished with or without reasonable accommodations.
The desire for professional improvement and the process of learning.
The drive to network and build strong ties in your restaurant’s community.
The ability to take many variables to find the best solution to a problem.
Your Department of Health and/or ServSafe certification.

Responsibilities

Be responsible for the entire restaurant operation, including PnL responsibilities such as food cost management, labor efficiency, guest experience and building top-line sales.
Collaborate with the CDC on QA processes and convert guest feedback into actionable insights for the team.
Manage new initiatives and scheduled launches within the restaurant while instilling an entrepreneurial spirit in your team to keep them excited and engaged.
Monitor the operational flow of the restaurant, ensuring culinary and DOH standards/protocols are being followed and executed.
Manage all problems with technology, systems and/or offsite ordering platforms. You are proactive in troubleshooting and can handle all the moving pieces with ease.
Be the face of hospitality by both interacting with guests and delivery drivers to provide exceptional service and training up concierge roles in the restaurant to do the same.
Ensure that all employee relations conversations are properly documented and communicated to HR, including performance and GROW model conversations.
Manage recruitment needs for your restaurant by proactively interviewing, hiring and onboarding new culinarians.
Review & collaborate on people development plans with the Field Leadership team to build thoughtful succession plans.
Communicate verbally and digitally on a daily basis across various systemic and conduct Pre-shifts & Chef’s tables with your restaurant team to keep them informed on updates and new restaurant goals.
Strictly uphold Dig's anti-discrimination and anti-harassment policies.