week from St-Hubert)

Alterfina•Longueuil, QC

18d•Hybrid

About The Position

Alterfina is a fast-growing company that is reinventing alternative consumer financing. Our mission: to offer tailored, people-centered, and responsible credit solutions. We aim to become Canadians’ preferred alternative financing solution by helping them overcome their immediate financial challenges while equipping them to develop healthy financial habits. Our five values—respect, integrity, compassion, innovation, and excellence—guide everything we do and shape our culture. Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on our customers’ lives. Alterfina is currently experiencing rapid growth and has just entered the Ontario market. With this comes, naturally, a growing need to hire new, fully bilingual employees. As a Bilingual Team Leader, Customer Service, you’ll be the on-the-ground leader whom agents consult, listen to, and follow. You’re present, approachable, and solution-oriented. You create an environment where people want to excel—because they feel supported, guided, and recognized. You’re the linchpin between the team, process quality, and the customer experience. You ensure consistency, inspire rigor, and help each person bring out their best.

Requirements

You’re an inspiring leader, capable of empowering others without micromanaging
You know how to create a healthy, positive, and performance-oriented environment
You have 2 to 4 years of experience as a team leader or coach in a customer service call center
You’re bilingual, detail-oriented, and keep a cool head in complex situations
You’re solution-oriented and enjoy seeing your team thrive under your guidance

Responsibilities

Be present on the floor and available every day to answer questions, clarify priorities, and guide decisions
Provide ongoing training and on-the-job coaching (observations, feedback, support)
Actively participate in the onboarding of new agents
Collaborate with the supervisor, quality control specialists, and other internal teams
Drive continuous improvement—processes, tools, and customer communication
Flexible support (evenings or weekends as needed)
Manage issues or problems requiring in-depth follow-up
Support process improvement projects (testing, implementation)
Work closely with the supervisor and quality control agents to improve the department’s performance

Benefits

A work environment that encourages your independence
Remote work 3 days a week and 2 days in our beautiful offices in Saint-Hubert
Recognized work-life balance (Concilivi seal holder)
Comprehensive insurance (health, dental, vision), with 50% covered by the employer
Free access to telemedicine and an Employee and Family Assistance Program (EFAP)
Group RRSP with employer contribution
Generous vacation time and 7 sick days
Recognition program to honor length of service
Access to continuing education for professional development
An active wellness committee—concrete initiatives all year round!