Chef de projet technique / Technical Project Manager

Capgemini • Montreal, QC

1d • Hybrid

About The Position

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Lieu du poste : Montréal, Canada – poste hybride

About the Job You Are Considering
The TPM team manages domain-specific technical support for all client products used by customers.

• The TPM provides deep expertise and technical support for client products, serving as the go-to product expert for questions from customers and internal client teams. The TPM analyzes customer feedback and product incidents to provide leadership and guidance for development activities. This role prioritizes bug fixes and required enhancements, tracks progress with development teams, and validates changes prior to product delivery.

• To deliver high-quality technical support, the TPM provides accurate responses—through workarounds or software fixes—to customer issues. This includes analyzing customer-raised tickets, creating precise tickets in Agility to address defects, and validating delivered fixes before releasing them to customers.

Requirements

• Experience with U.S. Federal Aviation Regulations (FAR) related to Airline Crew Legality is required.
• Experience using ticketing systems.
• Experience as a Technical Project Manager.
• Experience managing technical teams, including reporting responsibilities.
• Strong communication skills.
• Proactive and solution-oriented mindset.
• Ability to work autonomously.
• Highly motivated and engaged.
• Eager and quick learner.

Responsibilities

• Respond to A/L tickets using the Fresh Desk tool.
• Create tickets in Agility for defect corrections or new requirements in upcoming software versions. Track these tickets through analysis, development, and execution of UATs to validate delivered fixes.
• Update UAT procedures for product enhancements and document UAT results for bug fixes.
• Review operational documentation, including limitations notes, user guides, and release notes.
• Participate in meetings with development teams to track and support development activities.
• Participate in meetings with clients to follow up on agreed actions and progress.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed