Chef de projet sécurité/Safety Project Lead

IQVIA•Mississauga, ON

33d•Remote

About The Position

Responsible for management and service delivery excellence of small to medium sized projects, as assigned by senior staff, covering single or multiple Lifecycle Safety functions (clinical trial and / or post-market). Contribute to customer[1]facing activities and oversight of operational service delivery, working cross[1]functionally and across the opportunity lifecycle. Provide support for customer service interface, integrating delivery into one seamless and transparent program for customers, aligned by accounts. Collaborate with global management team and integrated partners to develop and implement strategic initiatives/solutions to expand business, partnership, strengthen overall relationship and ensure global consistency.

Requirements

Typically requires 1 - 3 years of prior relevant experience.
Requires knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education.
High School Diploma or equivalent Health science or other directly related field
1 years’ experience of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) including project management
Understanding of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA Standard Operating Procedures.
Willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
Strong prioritization, planning and organizational skills
Effective verbal and written communication skills including ability to work and lead teleconferences
Good collaborative and organizational skills.
Ability to work on multiple projects and manage competing priorities.
Ability to manage ambiguity.
Accountability, ownership and transparency.
Creative and innovative, initiative and proactive.
Customer focused with effective relationship building skills.
Effective motivating, influencing and conflict resolution skills.
Good presentation skills
Ability to establish and maintain effective working relationships with coworkers, managers and customers

Responsibilities

Manage customer interface and communication for assigned projects under guidance from senior team members.
Represent Lifecycle Safety on projects; may serve as primary point of contact within Lifecycle Safety for all internal and external customers; liaise between internal/external customers and Lifecycle Safety operational teams.
Manage customer deliverables for assigned projects and bring continuity to project design and delivery through customer delivery under guidance from senior team members.
Tactical, day-to-day customer-facing leadership at project level.
Responsibilities include project planning (timelines, deliverables), defining project/scope management, quality management and project financial management.
Performs role of solution architect responsible for crafting and defending proposed solutions to new standalone Safety business opportunities.
Formulates operational budgetary assumptions and takes decisions to steer the creation of the budget, fulfil required customization of text and data.
Acts autonomously as the Safety Subject Matter Expert (SME) and single point of contact for Governance, Executives and Integrated Partners in construction of proposed solution and defends the strategy and pricing from initiation through to delivery.
Represents as Safety SME.
Provide leadership and accountability for customer-facing collateral and operational support to deliver key customer messages, working cross-functionally and across the opportunity lifecycle, integrating lifecycle safety core message delivery into customer facing material, presentations and meetings.
Collaborate with senior leadership to implement strategic initiatives and ensure global consistency.
May support a program or customer portfolio of projects and therefore participate in provision of portfolio level metrics under the guidance of the Lifecycle Safety account owner.
Provide support for customer service interface from scoping stage, through proposal generation, bid defence to transition of work and service delivery, throughout the development and commercial lifecycle of the product.
Manage finances for assigned projects under guidance from senior team members.
Work closely with senior team member to update financial systems, including revenue recognition, invoicing, project budget review, project financial analysis, pursuit of change orders.
Develop specialist expertise and may act as Subject Matter Expert (SME) on departmental or local initiatives.
Support start-up of new small to medium projects using standard operating procedures and best practices, including identifying potential risks during project initiation and implementing mitigation measures to ensure seamless delivery at maintenance stage.
Attend meetings with internal (IQVIA cross functional project team members) and external (Customers and/or oversight group members) stakeholders.
Provide project status updates; define processes; project planning/strategy.
Work with Sales and Proposals to ensure rapid, seamless, tailored responses to opportunities.
Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication as guided by senior team member
May assist with sales activities, and sales presentations (capabilities, bid defenses) and proposal development (strategy, costs and text), as needed under guidance of senior team member.
Participate in client and internal audits and inspections for assigned projects.
Liaise with Quality Assurance staff and management in the compilation of corrective action plans.
Work closely with Lifecycle Safety Management to address problem areas and customer needs.
Perform other duties as assigned.