Cheese Shop/Lead Clerk

Kroger•Chicago, IL

About The Position

The Cheese Shop/Lead Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists management in achieving the Cheese department’s sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy and encourages associates to provide excellent customer service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers with product knowledge, suggestions, samples, and information about cheese specials. It also trains and coaches department associates; prepares, packages, labels, stocks, and inventories merchandise; checks product freshness and quality; and follows food safety and temperature-control requirements. The clerk monitors inventory and product discrepancies, reports safety issues and equipment concerns, and helps maintain a safe department.

Requirements

Obtain a current food handlers permit once employed.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

High school diploma or equivalent.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Offer product samples to help customers discover items or products they ask about.
Inform customers of cheese specials.
Train and coach department associates so they perform their duties at a satisfactory or above level.
Provide customers with fresh ordered products and correct portion sizes to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients in merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and learn the store layout to help customers locate products.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.