CHEESE SHOP/CLERK

The Kroger Co.•Centerville, OH

13d

About The Position

The Cheese Shop/Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors and controls quality assurance standards. The clerk works closely with the Deli/Baker Merchandising team and the Deli/Bakery department to create an engaging customer environment, while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

High school education or equivalent.
Comparable retail experience.

Responsibilities

Build and maintain knowledge of department products, answer customer questions, and make product suggestions.
Offer product samples and inform customers about Cheese Shop specials.
Provide fresh products in customer-requested quantities or portion sizes to help prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor stock conditions and report inventory discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and help customers locate products.
Stay current on current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report repair needs to the appropriate manager.
Notify management about customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.