CHEESE SHOP/CLERK

The Kroger Co.•Washington, IL

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals and monitor and control established quality assurance standards. Work closely with the Deli/Baker Merchandising team and the Deli/Bakery department to create an engaging environment for customers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent.
Comparable retail experience.

Responsibilities

Gain and maintain knowledge of products sold within the department, respond to customer questions, and make product suggestions.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of Cheese Shop specials.
Provide customers with fresh products they have ordered and the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using a variety of kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality for freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Understand the store layout and locate products when requested by customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note inventory discrepancies.
Adhere to food safety regulations and guidelines.
Ensure proper temperatures are maintained in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a high-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.