CHEESE SHOP/LEAD CLERK

The Kroger Co.•Littleton, CO

About The Position

The Cheese Shop/Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists management in achieving the Cheese department’s sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages associates to provide excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by answering product questions, making suggestions, offering samples, and sharing information about cheese specials. It also trains and coaches department associates; prepares, packages, labels, stocks, and inventories products; checks freshness and sell-by dates; and supports accurate portioning to prevent shrink. The clerk follows food-safety and safety procedures, maintains required case and cooler temperatures and logs, and reports discrepancies, hazards, accidents, repairs, and suspected illegal activity to management.

Requirements

Obtain a current food handlers permit once employed.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

High school diploma or equivalent.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming customer environment by answering questions about products throughout the department and store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer product samples and inform customers of cheese specials.
Train and coach department associates to perform their job duties at a satisfactory or above level.
Provide ordered fresh products in correct portion sizes to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and learn the store layout to help customers locate products.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food-safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety programs and procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.