Check Resolution Associate

Proctor Loan Protector • Troy, MI

4d • Onsite

About The Position

The Check Resolution Associate is responsible for tracking all incoming refund checks and returned checks for escrow for all outsourcing clients. Sorting checks for processing within the Disbursements and Reconciliation Department and mailing checks to the client, carrier or borrower. Performing additional research may be required after checks are reviewed. Sending daily production reports to management team.

Requirements

• High School Diploma/GED.
• Excellent attendance and no prior disciplinary action(s)
• Proficient with MS Office.
• Ability to work holidays and overtime as required

Nice To Haves

• High school, some college preferred.
• Be proficient with MS Excel formulas and macros.

Responsibilities

• Perform internal audits to ensure all work is being completed accurately.
• Review each check to determine what department will receive them.
• Note IIM and client system (if needed).
• Mail checks to correct address if appropriate.
• Mail checks to client for deposit to escrow.
• Rush payments to carriers when policy is in jeopardy of cancellation.
• Work with other business units as needed.
• Follow up on outstanding checks as needed.

Benefits

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED