Resolution Manager

Conservice • Logan, UT

2d • Onsite

About The Position

We are looking for talented and self-motivated individuals to join the Accounting Revenue Team as Resolutions Specialist! Specialists focus on resolving client concerns and are dedicated to providing excellent customer satisfaction. If you are looking for an opportunity to learn with a growing company and advance your career in accounting, please apply!

Requirements

• Proven track record of great customer service
• Accountable and attentive to staying on top of work
• Exceptional attention to detail
• 1 year of client relations experience required
• Knowledge of Microsoft Excel
• High School Diploma or GED

Nice To Haves

• Escalation resolution experience preferred
• Knowledge of Microsoft suite of products helpful but not required
• Project management experience helpful but not required

Responsibilities

• Professional internal and client correspondence
• Property and management maintenance for accounting
• Verify and send ACHs
• Handle a variety of situations including ones we haven't seen before with credits and charges
• Special accounting requests and projects as needed
• Maintain a CX score of 90% or higher

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED