Resolution Manager

Workway, Inc.•St. Charles, MO

5d•$40 - $45

About The Position

Workway is partnering with a national leader in restoration and construction services to hire an experienced Resolution Manager. This position is ideal for a seasoned collections professional who enjoys solving complex payment issues rather than simply making collection calls. You'll manage high-value customer accounts, partnering with customers, project managers, operations, and finance teams to identify obstacles preventing payment and drive timely resolution. The Resolution Manager is responsible for the specific duties listed below. Your specific duties will include: Manage complex commercial accounts and high-dollar outstanding balances. Investigate payment delays, identify root causes, and determine appropriate resolution strategies. Serve as the primary point of contact for customers regarding unresolved invoices and payment issues. Partner with project managers, operations, billing, and finance teams to resolve payment issues efficiently. Negotiate payment plans and collection strategies when appropriate. Document all account activity, communication, and resolution efforts accurately. Prioritize aging accounts and develop action plans to drive timely resolution. Escalate complex or unresolved issues when necessary. Maintain strong customer relationships while protecting company cash flow. Drive timely resolution of complex Accounts Receivable issues.

Requirements

5+ years of experience in commercial collections, Accounts Receivable, or credit.
Demonstrated experience resolving complex customer disputes.
Strong analytical and critical-thinking skills.
Excellent communication and negotiation abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational skills and attention to detail.

Nice To Haves

Experience in construction, restoration, contracting, or other project-based industries.
HighRadius experience.
Experience managing large commercial accounts.
ERP system experience.

Responsibilities

Manage complex commercial accounts and high-dollar outstanding balances.
Investigate payment delays, identify root causes, and determine appropriate resolution strategies.
Serve as the primary point of contact for customers regarding unresolved invoices and payment issues.
Partner with project managers, operations, billing, and finance teams to resolve payment issues efficiently.
Negotiate payment plans and collection strategies when appropriate.
Document all account activity, communication, and resolution efforts accurately.
Prioritize aging accounts and develop action plans to drive timely resolution.
Escalate complex or unresolved issues when necessary.
Maintain strong customer relationships while protecting company cash flow.
Drive timely resolution of complex Accounts Receivable issues.