Check Resolution Associate

Proctor Financial, Inc.•Troy, MI

1d•Onsite

About The Position

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation. At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

Requirements

High School Diploma/GED.
Excellent attendance and no prior disciplinary action(s)
Proficient with MS Office.
Ability to work holidays and overtime as required

Nice To Haves

High school, some college preferred.
Be proficient with MS Excel formulas and macros.

Responsibilities

Tracking all incoming refund checks and returned checks for escrow for all outsourcing clients.
Sorting checks for processing within the Disbursements and Reconciliation Department and mailing checks to the client, carrier or borrower.
Performing additional research may be required after checks are reviewed.
Sending daily production reports to management team.
Perform internal audits to ensure all work is being completed accurately.
Review each check to determine what department will receive them.
Note IIM and client system (if needed).
Mail checks to correct address if appropriate.
Mail checks to client for deposit to escrow.
Rush payments to carriers when policy is in jeopardy of cancellation.
Work with other business units as needed.
Follow up on outstanding checks as needed.