CHECK-IN RECEPTIONIST - FIRST IMPRESSIONS TEAM

Mississippi Sports Medicine & Orthopaedic Center•Jackson, MS

About The Position

Mississippi Sports Medicine and Orthopedic Center is seeking a service-driven Check-In Receptionist to serve as a key part of its patient access team and the first point of contact for patients. The role helps create a welcoming, compassionate, and efficient patient experience while supporting clinic flow, reducing delays, maintaining accurate patient information, and assisting physicians and clinical teams. This is an entry-level opportunity for a professional, detail-oriented person who thrives in a fast-paced clinical environment and is committed to exceptional customer service. The position requires the ability to arrive no later than 6:50 AM and remain until clinic close, typically 4:30–5:00 PM. One Saturday per month is required during football season (August–November), from 7:00 AM to 11:00 AM. The employee must have reliable transportation and be willing to travel between Jackson, Madison, and Flowood locations. Compensation includes market-leading pay and monthly incentive opportunities, with incentives ranging from $3,000–$6,000 annually based on performance and contribution to patient access goals. Applicants are asked to complete a Predictive Index assessment as part of the application process.

Requirements

High school diploma or equivalent.
Ability to arrive no later than 6:50 AM and remain until clinic close, typically 4:30–5:00 PM.
Ability to work one Saturday per month from 7:00 AM to 11:00 AM during football season (August–November).
Reliable transportation and willingness to travel between Jackson, Madison, and Flowood locations.
Ability to multitask and prioritize in a fast-paced clinical setting.
Strong computer and system navigation skills.
Professional presence, reliability, punctuality, and commitment to team success.

Nice To Haves

At least three years of experience in customer service, healthcare, or an administrative role.
Experience in high-volume, fast-paced environments.

Responsibilities

Greet and check in patients professionally, warmly, and efficiently.
Schedule and coordinate patient appointments accurately across multiple providers and locations.
Ensure patient demographic and insurance information is complete and correct at the time of the visit.
Manage check-in volume and patient flow to minimize delays.
Deliver consistently high-quality customer service in every interaction.
Demonstrate empathy, patience, and active listening with patients and families.
Handle high-pressure situations professionally and calmly.
Resolve patient concerns promptly or escalate them appropriately.
Perform high-volume data entry accurately and with attention to detail.
Communicate with clinical teams to support efficient clinic operations.
Respond promptly to requests from patients, providers, and leadership.
Follow HIPAA and patient privacy guidelines.