Check-In Receptionist - First Impressions Team

Mississippi Sports Medicine • Jackson, MS

4d • Onsite

About The Position

Mississippi Sports Medicine and Orthopedic Center is seeking a service-driven Check-In Receptionist to support patient access and shape the patient experience as the first point of contact. The role helps patients feel welcomed and confident in their care while supporting accurate check-ins, reduced wait times, efficient clinic flow, and the work of physicians and clinical teams. This is an entry-level opportunity for a professional, detail-oriented person who is passionate about helping others and can thrive in a fast-paced clinical environment.

The receptionist greets and checks in patients, coordinates appointments across providers and locations, verifies demographic and insurance information, and maintains patient flow. The role also requires empathetic customer service, accurate high-volume data entry, effective communication with clinical teams, timely responses to requests, and strict adherence to HIPAA and patient privacy guidelines.

The schedule requires arrival by 6:50 AM and remaining until clinic close, typically 4:30–5:00 PM. One Saturday per month is required during football season (August–November), from 7:00 AM to 11:00 AM. Reliable transportation and willingness to travel between Jackson, Madison, and Flowood locations are required. Compensation includes market-leading pay and monthly incentive opportunities, with incentives ranging from $3,000–$6,000 annually based on performance and contribution to patient access goals. Applicants are asked to complete a Predictive Index assessment before submitting their application.

Requirements

• High school diploma or equivalent.
• At least three years of experience in customer service, healthcare, or administration is preferred.
• Strong computer and system navigation skills.
• Ability to multitask and prioritize in a fast-paced clinical setting.
• Professional presence, reliability, punctuality, and commitment to team success.
• Ability to arrive no later than 6:50 AM and remain until clinic close, typically 4:30–5:00 PM.
• Ability to work one Saturday per month during football season (August–November), from 7:00 AM to 11:00 AM.
• Reliable transportation and willingness to travel between Jackson, Madison, and Flowood locations.

Nice To Haves

• Experience in a high-volume, fast-paced environment is strongly preferred.
• At least three years of experience in customer service, healthcare, or administration is preferred.

Responsibilities

• Greet and check in patients professionally, warmly, and efficiently.
• Schedule and coordinate patient appointments accurately across multiple providers and locations.
• Ensure patient demographic and insurance information is complete and correct at the time of the visit.
• Manage check-in volume and patient flow to minimize delays.
• Deliver consistently high-quality customer service to patients and families.
• Demonstrate empathy, patience, and active listening.
• Handle high-pressure situations professionally and resolve patient concerns or escalate them appropriately.
• Perform high-volume data entry accurately and with attention to detail.
• Communicate with clinical teams to support efficient clinic operations.
• Respond promptly to patient, provider, and leadership requests.
• Follow HIPAA requirements and patient privacy guidelines.
• Travel between Jackson, Madison, and Flowood locations as needed.

Benefits

• Monthly incentive opportunities ranging from $3,000–$6,000 annually based on performance and contribution to patient access goals.
• Market-leading compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED