CHB Operations Associate

A.P. Moller - Maersk•New York, NY

11d•$56,000 - $60,000•Onsite

About The Position

As a CHB Operations Associate, you will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, helping ensure customers’ imports move smoothly, compliantly, and on time. You will work closely with customers, carriers, government agencies, and internal teams. The role is suited to someone who is detail-oriented, organized, and motivated to develop expertise in customs brokerage while contributing to service delivery and operational excellence. You will contribute to customer experience, compliance, operational efficiency, and the adoption of standardized processes and digital tools across customs brokerage operations. Maersk offers exposure to global logistics operations, a collaborative team environment with cross-functional support and knowledge sharing, and opportunities for learning and career progression.

Requirements

6–12 months of experience in customs brokerage, logistics, or a related operational role; 2+ years is preferred in CHB or similar environments.
Solid understanding of import processes, documentation, and regulatory compliance requirements.
Strong verbal and written communication skills, with the ability to interact effectively with multiple stakeholders.
High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Bachelor’s degree preferred or equivalent relevant work experience.
Must be authorized to work for any employer in the U.S.

Nice To Haves

Two or more years of experience in CHB or similar environments.
Bachelor’s degree.
Customs Broker License.

Responsibilities

Serve as a primary point of contact for assigned customers, provide timely updates, and resolve shipment inquiries.
Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations.
Manage entry files in line with defined KPIs, service standards, and documentation requirements.
Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release.
Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks.
Maintain accurate documentation and upload complete entry packages into internal systems.
Support billing processes, delivery orders, and operational reporting requirements.
Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes.