Import CHB Coordinator (Mon.-Fri., 8:00am-5:00pm)
About The Position
Mohawk Global is a logistics and trade specialist company with over 350 employees, focusing on customs brokerage, transportation, trade compliance, education, and consulting. The company operates under core values of ENRICH purposefully, CARE personally, and DELIVER professionally. Mohawk Global is recognized as a "Great Place To Work" and emphasizes an employee-centric culture. The CHB Coordinator is an entry-level position responsible for accurately processing customs entries for assigned accounts, communicating with clients and U.S. Customs and Border Protection (CBP), and supporting the brokerage team's daily operations. This role involves building skills for independent account management under the guidance of a Team Lead or Supervisor, focusing on entry processing, client communication, documentation review, and regulatory compliance. The Coordinator is expected to meet Key Performance Indicators (KPIs), participate in training, and contribute to team success.
Requirements
- 1–2 years of experience in customs brokerage, international trade, logistics, or a related field.
- Familiarity with customs entry processes and U.S. Customs regulations.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office applications.
Nice To Haves
- Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field.
- Experience utilizing CargoWise or similar brokerage systems.
- Exposure to customs classification, PGA requirements, or trade compliance activities.
- Customs brokerage industry certifications or coursework.
Responsibilities
- Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
- Build effective working relationships with clients through professional communication and service.
- Address routine client inquiries and escalate complex issues as appropriate.
- Support client satisfaction through accurate execution and proactive communication.
- Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
- Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
- Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
- Maintain accurate shipment records and support operational workflow efficiency.
- Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
- Collaborate with internal teams and regulatory agencies to address operational challenges.
- Identify risks, compliance concerns, or processing errors and take appropriate corrective action.
- Escalate non-routine issues and exceptions to leadership as needed.
- Communicate effectively with clients, CBP, partner government agencies, and internal stakeholders.
- Partner with Compliance, Transportation, and other operational teams to support shipment execution.
- Participate in team meetings, training programs, and coaching sessions.
- Seek feedback and apply learnings to improve performance and technical expertise.
- Maintain accuracy across entry filings, documentation, and account records.
- Support compliance with billing, file completion, and documentation requirements.
- Ensure files are processed and finalized within established service standards.
- Contribute to meeting productivity, quality, and compliance KPIs.
- Perform other duties as assigned.
Benefits
- Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
