Charter Manager

Liberty University•Lynchburg, VA

4d•$26 - $31•Onsite

About The Position

The Charter Manager plans, coordinates, and oversees charter transportation services for university departments, athletics, and external clients. The role manages daily charter scheduling, driver and vehicle assignments, and service delivery while ensuring compliance with DOT regulations, university policies, and safety standards. The manager is accountable for reliable, customer-focused charter operations and resolves operational issues while maintaining professional service standards. The position manages the financial administration of charter services, including quotes, invoicing, billing, payment processing, and accounts receivable follow-up. It supervises 30 or more employees, coordinates with dispatch and leadership to balance charter and fixed-route needs, and optimizes staffing and vehicle use to control costs and overtime. The Charter Manager reports to the Director of Transit. As essential personnel, the employee must be available during school closings, delays, emergencies, and severe weather, and may support emergency response, snow removal, and operational recovery. Participation in major university events—including Commencement, Orientation, and Move-In—is required, including scheduled and unscheduled hours. The role also supports other Facilities Management and Transportation functions as assigned. The position is full-time and onsite. Work typically takes place in a climate-controlled office and warehouse with moderate noise. Local and campus travel is required using a personal vehicle or university vehicle. The role requires a valid Virginia driver’s license, acceptable DMV record, and liability insurance.

Requirements

High school diploma or GED required.
At least five years of experience in transit operations, including supervisory or management experience, or an equivalent combination of education and experience.
Valid Class A Commercial Driver’s License (CDL) with passenger and air brake endorsements.
Must meet applicable hearing and vision requirements for CDL operation.
To obtain LU-approved driver certification, must be at least 21 years old, hold a valid driver’s license with at least five years of documented driving history, and maintain a clean driving record.
Strong knowledge of safe driving practices and CDL standards.
Understanding of ADA compliance and passenger assistance techniques.
Effective classroom and hands-on training skills.
Strong interpersonal and communication abilities.
Ability to evaluate performance and provide constructive feedback.
Proficiency in training documentation and recordkeeping.
Ability to reason, analyze information and events, and apply judgment to solve routine and complex problems.
Ability to travel to local and campus locations using a personal or university vehicle.
Valid Virginia driver’s license, acceptable DMV record, and liability insurance required for driving in the performance of job duties.
Ability to frequently lift heavy objects; regularly hear and speak effectively; occasionally stand, walk, and climb stairs; and handle materials, reach overhead, kneel, stoop, and pull items using a pallet jack.
Availability during school closings, delays, emergencies, and severe weather, and for required university events and scheduled or unscheduled hours.

Nice To Haves

Associate’s degree or higher.
Clean, professional appearance and demeanor.
Self-motivated, dependable, and detail-oriented.

Responsibilities

Plan, schedule, and coordinate charter transportation for athletics, university departments, and external clients.
Review charter service requests, prepare quotes, coordinate logistics, and generate charter and rental invoices.
Assign buses and drivers in accordance with DOT regulations, operational requirements, and internal procedures.
Ensure drivers follow safety procedures, defensive driving practices, CDL standards, and operational expectations.
Oversee passenger transportation to ensure safe, timely, and professional service at designated pickup and drop-off locations.
Supervise charter staff and enforce standards for uniforms, professionalism, and customer service.
Coordinate with dispatch to ensure fleet availability and adjust operations as needed.
Optimize charter assignments to provide efficient coverage, minimize overtime, and control costs while balancing fixed-route demands.
Prepare trip documentation, including directions, schedules, and maps; conduct driver pre-trip briefings; and remain available to support drivers by radio and in person.
Monitor charter operations in real time, prevent service conflicts, make operational adjustments, and communicate with customers about delays or changes.
Serve as the primary escalation point for driver concerns, complaints, and operational issues, reporting matters to the Director of Transit as appropriate.
Review completed charter documentation daily, verify driver hours, and approve timesheets for payroll and billing.
Finalize billing, maintain revenue logs, process payments, forward funds to designated accounts, and monitor and report delinquent accounts.
Maintain accurate financial and operational records, track revenue, expenses, and performance metrics, and provide reports to the Director of Transit.
Prepare and submit weekly charter activity and performance reports.
Perform administrative and clerical duties supporting charter operations.
Follow safety requirements and use required PPE, including safety vests, gloves, and eye protection; use fall protection equipment when operating aerial lifts or performing elevated work.
Be available during school closings, delays, emergencies, and severe weather; support emergency response, snow removal, operational recovery, and critical university events.
Support Facilities Management and Transportation functions during operational downtime, including maintenance, grounds, custodial, or transit duties as assigned.
Stay current on industry practices, emerging technologies, and performance standards to improve charter operations.
Work collaboratively in support of the University’s mission and values, adhere to university policies, and perform other duties as assigned.