Charter Coordinator

National Express•Cincinnati, OH

14h•Onsite

About The Position

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Requirements

High school Diploma or equivalent required
3-5 years’ experience in customer service environment required
Strong customer service skills required
Solid data entry skills required
Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
Ability to acquire CDL and perform as a cover driver
Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
Highly organized and able to work with minimal supervision

Nice To Haves

completion of college level courses preferred
One or more years of driving experience on field trips preferred

Responsibilities

Take field trip or Charter business orders through the electronic mail system or over the phone
Provide accurate pricing information to customers
Enter and record trips into company’s proprietary data base system
Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
Generate trip reports as needed for CSC management or others
Communicate with customers, invoice trips and track payments
Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
Encourage compliance with company policies and procedures
Perform various administrative tasks
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned