Charter Specialist

AmaWaterways, LLC•Calabasas, CA

About The Position

At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travelers to follow their own current. Built on a foundation of heartfelt hospitality, we treat our guests—and each other—with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for. We invite talented, motivated professionals to explore our career opportunities and begin their journey with AmaWaterways today. SUMMARY: This position is primarily responsible for administering charter and part charter agreements by performing the following duties.

Requirements

One year certificate from college or technical school or two (2) years or more related experience and/or training within the travel industry or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in a professional manner while demonstrating business ethics and customer service. Ability to speak clearly and effectively via telephone, in person, and before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, and commissions, by adding, subtracting, multiplying, and dividing.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer skills required: Internet Software; Intermediate Level Spreadsheet Software; Intermediate Level Word Processing Software; Electronic Mail Software; and Presentation software, and Intermediate Level In-house Reservation Software; Phone Software; Accounting Software; Inventory Software
Excellent organizational, leadership, interpersonal communication, and computer skills.
Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
Remains calm and professional in stressful situations.
Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
Must be able to work independently and productively with minimum supervision.
Recognizes problems, identifies possible causes, and resolves routine problems.
Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
Ability to communicate financial concepts and financial transaction data to travel partners and guests.
Able to work a flexible schedule to include weekends.
Knowledge of geography is helpful.
May require some travel on an as-needed basis.

Nice To Haves

Clear and conceptual thinking ability is a plus.

Responsibilities

Initiates contact with assigned charter producers to explain booking procedures, booking policies, payment terms, and intake special requests.
Manages Charter files/accounts including creating and maintaining the charter master account.
Maintains relationships with travel agencies/charter producers including monthly follow-up calls to assess sales momentum and respond to client needs.
Creates and maintains individual reservations within the charter master account.
Intakes all charter special and custom requests and coordinates their fulfillment with the Operations department.
Handles high call and e-mail volume, navigates system software, and utilizes relevant internal tools.
Answers questions and recommends appropriate products to fulfill customer needs.
Manages charter inventory including, but not limited to, allocating, releasing, and blocking cabins in the reservations system and escalating inventory challenges to the Charter Manager and Vice President, Business Development.
Collects and processes charter payments and allocates said payments to the associated bookings and charter master accounts.
Keeps detailed financial records of all revenues and costs related to assigned charters including providing detailed financial summary to the client.
Requests charter airfare and custom hotel/land arrangements.
Coordinates with the Information Technology (IT) department for account productivity reports and assistance with system issues.
Coordinates with the Operations department any custom charter requests and communicates any important information in a timely manner.
Performs other related duties as assigned by management.