Charter Account Manager
About The Position
As a Charter Account Manager at Polynesian Adventure, you’ll be the driving force behind client relationships. Your main goal is to increase sales and profitability by managing key accounts, delivering excellent customer service, and helping maintain Polynesian Adventure's position as a top provider in the charter bus industry. You'll play a pivotal role in identifying client transportation needs, providing timely and accurate quotes, and collaborating closely with our Operations and Accounting teams to ensure smooth and successful trips. Whether working with universities, tour operators, or corporate clients, you’ll be at the forefront of our sales efforts, leading the way in shaping the future of travel.
Requirements
- High school diploma or equivalent required.
- A minimum of 2 years in a sales or customer service role, or a combination of relevant education and experience.
- Strong proficiency in Google Suite (Sheets, Docs, Drive Gmail) MS Office (Word, Excel, Outlook).
- Ability to work independently and as part of a dynamic team.
- Excellent communication, both written and verbal.
- Strong attention to detail, time management, and organizational skills.
- Proven ability to build and maintain professional relationships with clients and colleagues.
Responsibilities
- Develop and maintain a deep understanding of Polynesian Adventure charter services, consistently delivering tailored solutions to meet client needs.
- Build and nurture long-lasting relationships with clients through proactive communication and exceptional customer service.
- Provide accurate and timely quotes for charter services, responding to inquiries within 24 business hours.
- Champion Polynesian Adventure as the premier transportation provider, enhancing our reputation within our industry and local communities.
- Collaborate with the Operations team to ensure resource availability and address any specific requirements for trips.
- Process and review new charter orders, ensuring that all details are properly handled for a seamless experience.
- Participate in Industry activities (social events, conferences, trainings which maybe outside of normal business hours) and travel to other islands as needed.
Benefits
- Medical, Dental, Vision and Drug Insurance
- 401(k) with a generous company match!
- Paid time off
- Employee Assistance Plan
- Pet Insurance
- Employee discount
- Advancement opportunities
- Free Parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
